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Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC
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Account Manager, Community Solutions at Spectrum (Charlotte, NC)

| Charlotte, NC
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JOB SUMMARY
The Spectrum Community Solutions (SCS) Account Manager is responsible for the negotiation and documentation of Rights-of-Entry (ROE) and certain Renewal Bulk agreements with residential multiple dwelling unit (MDU) properties from developers, builders, property owners and management firms. The Account Manager will build ongoing relationships while carrying a quota of upsells and renewals aimed at maximizing product/service, penetration and revenue.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Develops and implements strategic sales presentations to owners of MDU's (Multiple Dwelling Units) for the purpose of securing long term Rights-of-Entry (R.O.E).
Negotiate high volume competitive residential service agreements based on established strategic, financial, legal and operational criteria (i.e. new properties, new construction, existing properties).
Interfaces regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc.
Develops proposals and contracts to align with Company standards.
Keeps existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.
Work with Sales Engineers and Sales Leadership to qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management.
Maintain sales databases necessary to report sales activity, and maintain customer satisfaction.
Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary.
Coordinate with other internal departments as necessary.
Attend meetings, networking events, and training sessions as required.
Perform other duties as required
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Effective negotiation skills and experienced in contract proposal and review
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
Highly effective verbal, written, and interpersonal skills
Must be self-motivated and work efficiently within deadlines
Ability to adapt communication style and maintain professional poise with all levels of Company employees, vendors/service providers, customers and prospective customers
Valid driver's license, satisfactory driving record within Company required standards and auto insurance
Required Education
Minimum of a Bachelor's degree from a four-year college or university or relevant work experience
Required Related Work Experience and Number of Years
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 3+
Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 3+
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
Familiarity with operations, marketing or other aspects of the cable industry
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Proficiency utilizing CRM systems (Salesforce)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with automated reporting and analysis applications preferred
Experienced in strategic planning
Effective problem solving skills
WORKING CONDITIONS
Office environment
Travel as required may be up to 50% of time. Travel will primarily include day trips with occasional over-night travel required.
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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SAM201 327978 327978BR
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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 9 years in a row.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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