Account Management Operations (Washington DC)

| Washington DC
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Position at Diligent Corporation

About Diligent

Diligent is the world's largest GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations - and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

Position Overview

The Account Management Team within the Mission Driven Organization (MDO) Business Unit (BU) of Diligent is looking for an Account Management Operations member to assist with business related needs among our 7,000+ clients. We are growing at more then 1,000 clients per year and need support for their business-related needs. Our goals are to maintain high renewal rates (< 95%) and to gracefully engage with our clients to ensure maximum value of their MDO products.

Key Responsibilities
  • Manage contract changes across the MDO client base (4 different brands: BoardEffect, ICompass, BoardDocs, Community)
  • Create renewal quotes / support accounts receivable process
  • Keep SFDC up to date with business level data (billing contacts, required PO's, etc)
  • Help support the price increase process - both notices to and responses from clients
  • Process cancellations for BoardEffect
  • Help manager general account management request queue

Required Experience/Skills:
  • Detailed orientated
  • Well organized with a project management mind set
  • Basic background in business / contracts
  • People skills - able to reach out to and work with clients
  • Negotiation skills - able to manage down-sells / cancellations
  • Creative / Resourceful - think outside the box to create efficiencies in process

FLSA Status: Exempt

Diligent offers a competitive compensation and benefits package, including health, vision, dental, 401k with a strong match, health club reimbursement and much more.

We are a drug free workplace, and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
More Information on Diligent
Diligent operates in the Software industry. The company is located in Charlotte, NC, Virginia, VA and New York, NY. Diligent was founded in 2022. It has 1213 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 11 open jobs at Diligent, click here.
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