Account Executive - US at FLYR Labs

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Our Vision
FLYR Labs is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential. 

Starting with airlines, we provide the Cirrus Revenue Operating System™ that reshapes how travel and transportations businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.

Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.

Our Flight Path
We are on a path to become the single largest provider of commercial intelligence and automation across the travel and transportation industry.

Starting with airlines, we provide the Cirrus Revenue Operating System™ that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.

Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars’ worth of product and revenue.

We’re looking to onboard an Account Executive to join the FLYR crew - someone that is obsessed with making our customers successful. This person has a rich track record of strategic account management experience and industry expertise. This role is responsible for growth in existing customer accounts, specifically retaining and expanding commercial growth and developing deep senior-level relationships within existing FLYR customer accounts. The Account Executive will report to FLYR’s Head of Customer Success.

What will your destination look like at FLYR?

  • The Account Executive is responsible for the commercial success of a set of FLYR’s customer accounts including: account renewals, upsell, cross-sell, NPS, escalations and executive relationship management in FLYR’s customer accounts. This position owns and executes assigned strategic account objectives and ensures customer needs and expectations are met.
  • The ideal candidate will develop comprehensive customer understanding through account mapping of current systems, risks and opportunities.
  • The ideal candidate will own the long-term contractual relations with assigned customer accounts and will proactively manage escalation mitigation and follow through with contract negotiations. 
  • The ideal candidate is highly collaborative and partners closely with the Product, AI service delivery, and Technical Operations teams as well as the FLYR senior leadership team to achieve individual growth targets. 
  • The ideal candidate will lead regular strategic business reviews with customers, orchestrating agenda and outcomes among the FLYR functional participants.
  • The ideal candidate must gain a thorough knowledge of the market, the solutions/services FLYR provides, and develop a comprehensive understanding of the competitive landscape.
  • The ideal candidate will attend industry functions, trade shows and conferences to represent FLYR and provide feedback and information on the marketplace and emerging industry trends.

What should you pack for this trip?

  • Minimum 10 years related account management or sales experience, preferably with airline account experience.
  • The ideal candidate has a proven track record of improving the customer experience and driving additional profitability.
  • Strong executive presence; known for building relationships at multiple levels of organization, including with key influencers.
  • Must possess strong financial and business acumen with the ability to identify overall business value resulting from renewed business growth
  • Experience in problem analysis and problem resolution at both a strategic and functional level.
  • Unyielding integrity and high ethical standards that embody the fundamental values of FLYR.
  • Ability to handle objections by clarifying, emphasizing common ground and working through challenges to a positive conclusion

Carry-On Luggage

  • Experience working with or selling into commercial functions at Airlines or Aviation organizations is strongly preferred.
  • Bachelor's degree, MBA or equivalent preferred

Ticket Prices, Frequent FLYR miles and more:

  • Equity with high growth potential
  • Comprehensive healthcare plans (Choice of PPO & HMO available)
  • Generous PTO policy and flexible working arrangements
  • 401K with company matching
  • Weekly catered lunch and team lunches/outings
  • Dog-friendly office environments
  • Flexible working (remote eligible)!

Boarding Call

  • Initial Screen - Active candidates are screened against the criteria listed above
  • Introductory Call - A FLYR team member will reach out for an initial call to learn more about each other.
  • Hiring Manager Call - The hiring manager will then speak with the candidate further about the role & the candidate’s skills
  • Skills Challenge - An opportunity to show off their talents! Candidates are asked to complete a short work prompt that assesses the skills that relate to the role they have applied for.
  • Onsite/Virtual Onsite - A series of meetings with the hiring team/team members to finalize our evaluation of each candidate.

Our Journey
Founder Alex Mans has built a team with a wide range of experiences in enterprise technology, aviation, and entrepreneurship. We are a dynamic and fast-growing travel tech start-up headquartered in San Francisco with offices in Los Angeles, Dallas, Krakow, and Amsterdam.

Our Progress
In September 2021, FLYR closed a $150M Series C funding round led by leading investment firms WestCap and Silverlake. This funding fuels FLYR’s ambitions and ensures our ability to continue to scale and invest in delivering best-in-class solutions for the transportation industry.

FLYR has drawn seasoned talent from PROS, Amadeus, American Airlines, Delta Air Lines, General Electric, and Southwest Airlines to key product and operational roles. While serving the needs of airlines is FLYR’s primary focus, it is extending its technology across other travel and transportation industries through various strategic partnerships across rental cars, events, cargo, rail, and more

Our Commitment to Fairness
At FLYR, we are proud to be an equal opportunity workplace and embrace a commitment to have our teams better reflect the world around us as we scale the business.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
Creating a World-Class Customer Experience
Watch

An Insider's view of FLYR Labs

What are some social events your company does?

In our first-ever global team event, our crew members and their Plus 1s were invited to Amsterdam for a week of learning, strategizing, networking, and fun. We gained insights into FLYR's goals for the coming year and our vision for the future of the company, and we learned more about the technology that powers our product.

Krysten Powers

Marketing Communications Lead

What projects are you most excited about?

I am honored to work with a team that shares that common vision of customer success and advocacy. FLYR is delivering the most advanced and innovative platform to the transportation industry through a customer lens that not only provides unmatched technology but also provides an unmatched customer experience.

Karen Broghammer

Head of Customer Success

How does the company support your career growth?

Being surrounded by this passion leads me to engage in thought-provoking discussions, grow, and learn alongside my teammates. This environment paired with the product has created a space for not only incredible career development, but also the opportunity to work on software that can make a unique impact.

Priya Kallu

Back End Engineer

What are FLYR Labs Perks + Benefits

FLYR Labs Benefits Overview

FLYR offers a generous PTO and benefits package, including medical/dental/vision insurance and maternity/paternity leave. Crew members have the option to work in person or remote, with flexible schedules available. We also offer virtual mental health services, new hire referral programs, a home office/technology stipend for new hires, and credit toward free meals each week.

Culture
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Ginger App
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
FLYR offers up to 60 days of paid leave for both mothers and fathers before employees need to tap into their paid-time off accrual.
Flexible Work Schedule
With crew members all over the world, flexibility is the name of the game. FLYR is confident in our ability to hire great crew members who are able to work well on their own terms.
Remote Work Program
FLYR has offices in San Francisco, Santa Monica, Dallas, Krakow, and Amsterdam, allowing crew members to come into the office closest to them or to work remotely from home when convenient.
Vacation & Time Off Benefits
Generous PTO
FLYR's vacation policy includes three weeks of paid time off for all employees.
Paid Holidays
Paid Sick Days
FLYR's PTO policy allows you to take your time off whenever and however you need it.
Perks & Discounts
Casual Dress
FLYR's casual dress code means you're comfortable to do your best work.
Stocked Kitchen
FLYR supplies each office with soft drinks, water, coffee, and tea, as well as snacks of all kinds.
Some Meals Provided
FLYR offers US-based employees a $20 UberEats voucher each week to use at their discretion. In addition, when coming to the office, expect to have food delivered for lunch.
Parking
FLYR has on-site parking at each office location.
Pet Friendly
FLYR's offices are pet-friendly -- we even have a Slack channel dedicated to our furry crew members. We also offer pet insurance to help keep our fluffy roommates healthy.
Home Office Stipend for Remote Employees
FLYR offers each new hire a one-time, $300 work-from-home stipend to help offset the cost of any home office purchases.
Professional Development Benefits
Job Training & Conferences
FLYR offers a wide range or internal training and is excited to help employees access external training on a case-by-case basis.
Cross functional training encouraged
Promote from within

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