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Job Category
Sales

Job Details

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 - 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

About Slack Business Unit

Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

About Role:

• Educate customers on the value of Slack in a thoughtful way
• Provide recommendations based on a customer's business needs and usage patterns
• Manage multiple customers simultaneously at various stages of the Slack buying cycle
• Handle inbound customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries
• Drive revenue through proactive outreach to existing customers
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

You will do this by:

• Partnering with internal resources in order to drive additional value and expertise
• Educating customers on the value of our products in a consultative way
• Generating pipeline that leads to closed revenue and quota attainment
• Selling on value and return on investment vs. technical functionality
• Building credibility and trust while influencing buying decisions
• Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
• Creating demand by uncovering business problems and matching them to our solution
• Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

What you should have:

• 2-3+ years relevant work experience in an account management or account executive sales role in SaaS
• You are competitive and driven to achieve goals
• You are articulate and poised with a clear and concise spoken and written communication style
• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
• You have a consistent track record of identifying customer needs and successfully implementing solutions
• You are flexible, adaptive, and resilient
• You have a post-secondary degree

Our investment in you:

• World class enablement and on-demand training - check out Trailhead.com for a sneak peek!
• Sandler Sales Training
• Week-long product bootcamp
• Fast Ramp mentorship program
• Weekly 1:1 coaching with your leadership
• Clear path to promotion with accelerated leadership development programs
• Exposure to executive thought leaders with a passion for living our value

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.