Account Executive - Managed Services at LivePerson

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Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

With over 18,000 brands, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, as customers we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where consumers can stop wasting time on hold or crawling through websites and message their favourite brands instead, just as they do with friends and family.

LivePerson is currently seeking a creative and talented professional to join our team as a Managed Services Account Executive. The Managed Services Account Executive sells our most comprehensive and strategic offering  - the fully managed services where the best of LivePerson’s conversational AI and messaging products, coupled with operational experts and a partner network of BPOs, SIs and digital optimization partners come together. You have access to the best in technology, expertise and support. In return it is your responsibility to go out & secure Managed-Services client expansion for LivePerson.

About :

Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded and unconventional thinkers to join the team.

What You’ll Be Doing

  • Exceed monthly / quarterly / annual  sales targets by selling our Managed-Services solutions into existing accounts and existing prospects, new prospects and prospects via partners 
  • Territory identification and research, to formalise a go to market territory strategy and create a qualified Managed-Services target list within 30 days.
  • Pipeline development through a combination of cold calling, email campaigns, partners and market sector knowledge/intelligence and contact center RFPs. 
  • Formulate a cohesive partner strategy as a lead generation channel for Managed-Services
  • Be the EXPERT in our Managed-Services business and the value proposition of the managed outcome based services of the Managed-Services offering. 
  • Position LivePerson Managed-Services offerings through strategic value based selling, buyer group identification, business case definition, return on investment analysis, references and analyst data.
  • Create internal close plans and external business cases and proposals to support the Managed-Services offering
  • Influence and shape our customers’ Managed-Services program, the consumer contact strategy, digital transformation and automation roadmaps
  • Target key decision makers at our customers within in sales, marketing, IT and the contact center that can mobilize change
  • Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Executives, and Partners etc.
  • Work closely with Marketing, the Managed-Services team, Finance and legal in creating relevant tools and frameworks to support the sales process
  • Enable the sales teams to effectively represent the Managed-Services offerings
  • Provide accurate monthly forecasting of revenue 

What Do You Need for Success?

  • Proven ability to close business – quota attainment & above on a regular basis
  • Deep knowledge of contact center operations and technology 
  • SaaS, BPO, Contact Center, Professional services, managed services, e-commerce, or online marketing experience
  • Consistent proven track record of success and achievement at Enterprise sales within a SaaS or BPO organisation
  • 5+ years field sales experience
  • 5+ years selling complex enterprise software solutions (transformational technology and multi-million dollar deals)
  • Customer Focused - You deliver customer service like you expect to receive it; with excellence.
  • Be a ‘Challenger’; comfortable with challenging thinking
  • Consultative approach to selling; solution-selling approach
  • Exceptional communication and presentation skills at C-level
  • Exceptional written communication and proposal writing
  • You are an intrapreneur, you build your internal and external win team and follow a methodical approach to closing
  • A true team player - you understand the importance of fostering a collaborative team environment in order to deliver the best results.
  • Excellent networker - you’re able to use this to your advantage to bring the right people together to get things done.
  • Passion and Conviction - You can inspire passion in others. You’re a true motivator

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode

What are LivePerson Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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