Description

OVERVIEW

Account Management professionals at 22squared are savvy client and agency leaders who keep creativity and business stewardship in balance. As the ultimate relationship brokers, it's our job to create partnerships internally and externally, stay three steps ahead and mine for opportunities that could benefit from creative problem-solving. We are diplomats, strategists and connectors who consistently facilitate the very best work, while ensuring long-term financial success.

The Account Director leads the team as the steward of people and business goals. They are responsible for managing short- and long-term goals of the business (internal and external) and for the people on who run it.

ROLE RESPONSIBILITIES

• Have a deep understanding of Client business and structure and can articulate challenges and opportunities to Agency leadership; Able to get savvy quickly and stay abreast of business trends impacting multiple industries
• Strong emotional intelligence with the ability to read the room and effectively adapt to many different types of personalities and levels of seniority
• Are able to form trusted Client relationships
• Provide high-level business/category context to arm the team with relevant knowledge to lead the work to success
• Easily identify opportunities for incremental projects and assignments with the agency's goals in mind, while still solving a Client problem
• Understand how to creatively solve business challenges and champion work that will best deliver success
• Consistently demonstrate an analytical mindset to ensure relevant measurement plans are in place and campaigns are performing against them
• Willing to tactfully challenge the norms and have the tough conversations
• Able to quickly identify client needs and translate into a project scope document that outlines project purpose, services, deliverables and associated costs; proven ability to manage to scope
• Identify resources needed to effectively execute the scope and can articulate rationale and partner with resourcing team on creative business solutions that drive both quality work and efficiency/profitability
• Manage hours and financials of the Client business, understanding pacing and profitability
• Motivate and inspire high performance by modeling leadership
• Are aware of the health of the team at all times and will advocate on their behalf
• Delegate (not micromanage) and ensure team is supported and set up for success

SKILLS AND COMPETENCIES

• Facility to navigate the push and pull of Client and Agency goals to find the balance and success for both
• Deep working knowledge of all Agency disciplines
• Proven ability to develop cross-department partnerships for the benefit of the team and the work
• Builder of compelling and high-quality presentation content that influences the audience and results in selling the agency's recommendation
• Confidence, authority and level headed decision making
• Willingness to share a point of view
• Leader by example, giving credit for wins and taking accountability for missteps

QUALIFICATIONS

• Bachelor's Degree (BA or BS) required
• 10+ years of Agency experience
• Proven history of exceptional performance in previous account management roles
• Proven track record of developing high-performing talent