Account Director

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Account Director

BillGO is looking for a motivated individual with a passion for managing client needs and taking their business to the next level. The Account Director is a unique position that would have a strong client management background and be able to take on the day-to-day of managing key account(s). Key factors for this position are not only technical aptitude, but also being a problem solver, continuous learner, and great collaborator. The ideal candidate will have experienced working in a fast-paced environment.

**Location preference is Fort Collins, CO.  However, remote location considered if open/willingness for more travel.** 

Requirements (what we're looking for):

  • 8-10 years of account management preferable in the financial, technology, or payment services industry
  • Ability to work with Fortune 500 level CEO’s all the way down to critical payment operations personnel
  • Passionate about helping millions of people with their financial lives
  • Thorough knowledge of client service issue and organization operations
  • Demonstrated ability to manage complex escalations in a timely and efficient manner, effectively balancing business and technical risks
  • Detail-oriented, with effective analytical skills to manage the large volumes of data to help produce management, operations and financial insights
  • Ability to autonomously drive and prioritize multiple initiatives alongside the Engineering team
  • Excellent interpersonal, verbal and written communication skills
  • Willingness to travel to clients
  • Willingness to work in a highly-collaborative environment where the belief is that great ideas can come from anywhere. Candidates must be able to embrace this culture, foster idea generation, and work to cultivate the best ideas into an executable plan.
  • Work effectively as an individual contributor

Recommended but not required (will make you stand out):

  • Experience in payments a plus
  • Experience with client management tools
  • Experience with billion-dollar payment systems
  • Experience with scaling a hypergrowth company


Base compensation for this role ranges from 120-135k, this is based on market rate, and varies based on experience. 


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Technology we use

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An Insider's view of BillGO

What’s the vibe like in the office?

I can make a difference at a multitude of levels, from sharing my experience with teammates, to contributing to fantastic team efforts that lead to client and partner success, to learning every day.”

David

VP, Sales Engineering

How do you collaborate with other teams in the company?

Collaboration is a constant at BillGO and we're a culture of high performance. We work as a team, we win or fail as a team, we hold each other accountable and we challenge one another to be the best we can possibly be.

John

Chief Architect

What does career growth look like on your team?

Growth potential is virtually unlimited on my team, and as long as you're willing to invest the time and commitment to learning and growing, you can do and grow into just about any role you set your mind to.

Scott

Senior Director, BGX Operations

What is your vision for the company?

Our vision is to be America's Bill Pay platform, along with our purpose to make Bill Pay simple!

And we're relentless about advancing payment systems to accelerate speed, efficiency and security for all!

Dan

Co Founder & CEO

What’s the vibe like in the office?

It's unlike any I've ever been a part of. From top to bottom we're a tight knit culture who walks the talk, and whose values are far beyond just writing on the wall. The energy, support and camaraderie are second to none and I love working at BillGO!

Nolan

Director, Product Management

What are BillGO Perks + Benefits

BillGO Benefits Overview

At BillGO, the benefits, programs and perks are a foundation for our BillGOans to reach their full potential. We start by offering competitive pay above the market average; and provide a quarterly incentive as an external motivator to exceed our goals. We provide a full suite of medical, dental and vision benefits along with a wide selection of ancillary benefits. To inspire your internal motivation, BillGO provides an environment to connect with co-workers both inside and outside of work, learning and development opportunities, and a culture that is focused on our vision and values.

Culture
Volunteer in local community
We pay it forward! BillGO is involved with local Food Banks and participates in annual Holiday giving initiatives. We also support local Pet Rescue organizations with our Furry Friends program.
Partners with nonprofits
Community partnership with WomenGive - sponsorship of a family a week for emergency BillPay relief
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
BillGO provides employees with flexible work schedules to accommodate personal or commuting time as needed.
Remote work program
BillGOans work an average of 2 days per week remotely and come into the office for collaboration and team meetings the other 3 days per week.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
BillGO's management team is highly diverse with a strong representation of various genders, ethnicities, age groups, military personnel etc. and is focused on continuous improvement of our DEI efforts
Mandated unconscious bias training
We continue to provide company-wide learning on unconscious bias, with several other DEI initiatives planned for the coming year.
Diversity manifesto
Hiring practices that promote diversity
Member of and partnership with diversityjobs.com as well as several other diversity focused communities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
BillGO employees can contribute up to the annual limit in their FSA.
Disability insurance
BillGO pays 100% of the cost for both Long-term and Short-term disability.
Dental insurance
Our dental plan covers up to $5,000 of expenses per year
Vision insurance
BillGO offers a copay of $15 for glasses and an allowance of $200 per year for frames.
Health insurance
BillGO offers several great coverage options through Cigna, and a highly competitive HSA option (with BillGO contributing $1200 per employee or $2400 per employee + family annually).
Life insurance
BillGO offers $50,000 in basic life insurance to all employees. Additional life insurance coverage is also available.
Pet insurance
Wellness programs
BillGO provides fun and unique health challenges to employees, and access to an onsite fitness center.
Mental health benefits
BillGO provides an Employee Assistance Program which offers well-being, emotional, financial, and legal support.
Financial & Retirement
401(K)
BillGO provides access to 401(K) retirement benefits to improve the financial outcomes for all BillGOans. We offer a broad selection of investment options and access to financial advisors for support
Company equity
At BillGO, we place real value on employee ownership of the business through stock options, including vesting over a 4-year period.
Employee stock purchase plan
Performance bonus
BillGOans are GOOO getters! We offer an annual incentive bonus based on successfully achieving our corporate and team goals.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
We offer a flexible spending account for Dependent Care.
Generous parental leave
Family medical leave
BillGO offers up to 12 weeks of unpaid, job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
BillGO hosts company outings Semi-annually.
Free snacks and drinks
BillGO has a fully stocked kitchen including unlimited snacks, coffee, tea and pretty much any requests you'd like to add to the mix.
Some meals provided
We provide lunch every Wednesday for our company-wide Lunch & Learns! And, we love to celebrate our successes with Team dinners. Don't forget our birthday celebrations!
Company-sponsored happy hours
With all of the fantastic breweries in Northern Colorado, BillGOans frequently take time for a good beer.
Onsite office parking
We offer employees Free on-site parking.
Recreational clubs
Onsite gym
Professional Development Benefits
Job training & conferences
BillGO offers employees professional development opportunities like conferences, workshops, online modules, group virtual training, etc.
Tuition reimbursement
The Lifelong Learning Program provides Assistance up to $2,500 per year plus we pay 100% of tuition, books, and fees for each enrolled course.
Lunch and learns
BillGO hosts lunch and learn meetings every Wednesday
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
BillGO will cover costs for individual and team certifications as need be.

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