Account Director
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
An Account Director is responsible for supporting Galileo clients with the objective of renewing and growing the relationship. They are the business relationship owner for Galileo’s top clients.
Bring data and insights to elevate our partnerships; help our clients succeed in growing their business.
- Client:
- Own the strategy to drive revenue growth for each client
- Manage client forecasts and address deviation through a playbook of partner suggestions based on previous learnings and market indicators
- Be a consultant to the client: Provide comparative benchmarks to industry, and bring broad GTM expertise to support their objectives
- Assist with any client escalations
- Manage any necessary legal/contractual discussions or financial negotiations
- Determine account potential and areas of growth (more effective use of existing products or addition of new products and services)
- Relationship Management:
- Partner with the relationship management team (who manages day to day client operations and relationships) to
- create holistic account plans and communicate to the clients
- jointly drive monthly and/or quarterly business reviews to provide additional value and track client success
- Marketing: Partner with clients & Galileo marketing to surface and partner on content/PR opportunities
- Sales/Finance/Legal: Collaborate with various teams to align on pricing/contract related discussions
- Product: Identify potential product needs by studying current business and partner with Product to communicate those needs for consideration
- Partner with the relationship management team (who manages day to day client operations and relationships) to
Requirements:
- +5 years experience in managing strategic client relationships that include objective setting, account planning and renewal/upsell with clear revenue targets
- Experience in strategy/management consulting preferred
- Strong presentation, communication, and executive management skills required
- Incredibly strong cross-functional partnership experience and approach. At Galileo, there are several functions involved in serving our clients - there’s no single owner.
- Experience in payments industry strongly preferred but not required
Why you’ll love working here:
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.