Job Title: Sales Support/Samples Specialist
Location: Open
Department: Sales
Reports to: Sales Coordinator
Job Summary:
We are seeking a proactive self-starter to join our sales team. This role will play a crucial part in supporting our sales Account Managers and supporting Gillco customers. Non-revenue generating/administrative tasks and offering support to all salespersons while they are traveling. Two-prong role as Sales Support responsibilities and samples tasks.
Key Responsibilities:
- Collaboration: Work closely with the sales team to understand their needs and provide tailored support to enhance their effectiveness.
- Order Coordination: Check in with Accounting on orders that are on Credit Hold or Prepay Hold, facilitating communication and resolution to ensure smooth order processing. Picking up the phone and calling the customer as times.
- Travel Support: Assist the entire sales team during travel. Tasks include preparing sample requests, email support, getting request to Docs, seeing specific requests through internally, etc. Help manage “on the fly” requests that need immediate attention.
- Customer Communication: Serve as a point of contact for customers, providing information and support before, during, and after sales meetings.
- Task Management: Oversee assigned tasks from initiation to completion, ensuring timely follow-through and resolution.
- Liaison with Customer Service: Act as a liaison between the sales team and Customer Service, providing a personal voice to enhance customer interactions when necessary.
- Event Support: Assist in planning and coordinating customer events or trade shows as needed.
- Samples Tasks: packaging and shipping samples to customers.
- Other assigned tasks
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field preferred.
- 2+ years of experience in sales support, administrative, or customer service roles.
- Strong organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Willingness to travel occasionally as required.
Top Skills
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities.
Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers.
Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships.
We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.
Specialties include:
Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental
Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper
At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude.
Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals.
Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability.
We aim to provide effective, sustainable, and reliable solutions. Our business is your business
