Company Description
Join the TSA Family and Elevate Your Career with Telstra!
Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Brisbane as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!
Job Description
What you'll be doing:
In this role, you will be answering inbound calls from everyday customers, representing and promoting a broad range of Telstra products and services. You'll provide expert advice, tailoring recommendations to each customer's individual needs and lifestyle. Effective communication will be key as you empathize with and understand customer concerns, ensuring a positive experience. Additionally, you'll be expected to confidently handle and de-escalate any customer grievances. Flexibility with working hours will also be required to ensure that Telstra is available to support customers when they need assistance the most.
Why You'll Love Working with Us:
🌟 Unlimited Earnings Potential: Start with a $52,190 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+!
🤝 Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
💼 Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
🕒 Great Working Hours: Enjoy an 8 am- 7 pm rotating schedule (Monday- Saturday)
🎁 Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.
🚀 Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
🏡 Work-Life Balance: After three months, and once you've mastered our training, work from home two days per week!
Qualifications
What Makes You Perfect for This Role:
- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multi-tasking abilities.
- Self-motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution-oriented mindset, always ready to resolve problems.
- A fixed internet connection and a suitable work-from-home setup.
- Availability to work Monday - Saturday, 8 am - 7 pm schedule
If you're ready to take the next step and build a career in a vibrant workplace while earning uncapped commissions, we want to hear from you! Please submit your application, and our recruitment team will be in touch soon.
Additional Information
Want to Know More? Connect with Us!
🌐 Website📸 Instagram💼 LinkedIn
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
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