Sales Process Specialist

Posted 2 Days Ago
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Toronto, ON
Junior
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Our mission is to make the world a safer, more secure and sustainable place.
The Role
The Sales Process Specialist engages with customers and supports sales professionals by handling inquiries, generating quotes, processing orders through ERP systems, and assisting with administrative tasks. This role requires coordination of pre-and post-sale actions, mentoring junior colleagues, and collaboration with internal teams to enhance customer experiences and fulfill certification requirements.
Summary Generated by Built In

JOB DESCRIPTION

  • This is a Hybrid position requiring 3 days/week in the Toronto office.
  • Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL's sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
  • Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
  • Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
  • Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
  • Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
  • Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
  • Acts as an informal resource and mentor for colleagues with less experience
  • Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
  • Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
  • Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
  • Completes a variety of atypical assignments of high complexity.
  • Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
  • Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience.
  • Meet established timelines for pre-and post-sales activities.


QUALIFICATIONS

  • High school diploma
  • 1+ years of related experience
  • Business acumen and a sufficient understanding of business sales processes
  • Experience managing internal systems and data sources
  • Strong communication and administrative skills
  • French proficiency preferred.
  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What the Team is Saying

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The Company
HQ: Chicago, IL
15,000 Employees
Hybrid Workplace
Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.

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UL Solutions Teams

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Protecting Consumers Worldwide
About our Teams

UL Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Depending on the role we offer hybrid or remote opportunities.

Typical time on-site: Flexible
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