Sales Operations Director

The Company  

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience. 

Our Values and Culture   

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: 

• Respect for the planet  
• Respect for our customers and  
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.  

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity 

We are currently looking for a Sales Operations Director to design, implement, and optimise sales processes that drive efficiency, scalability, and revenue growth. This role ensures the sales organisation operates effectively by managing systems, data, and processes, while providing strategic support across bid management, contract administration, and CRM implementation. 

The Specifics   

Sales Process Design and Optimisation 

• Define, document, and implement standardized sales processes across the organisation. 
• Establish and monitor key performance metrics (KPIs) to measure sales effectiveness and pipeline health. 
• Continuously review and refine processes to improve conversion rates and shorten sales cycles. 

CRM Implementation and Management 

• Lead the deployment and adoption of HubSpot CRM, ensuring seamless integration with existing systems. 
• Develop workflows, dashboards, and reporting tools to enable data-driven decision-making. 
• Train and support sales teams on CRM best practices and usage. 

Bid and Proposal Management  

• Oversee the end-to-end bid process, ensuring timely and high-quality submissions. 
• Collaborate with sales, legal, and finance teams to align proposals with commercial and contractual requirements. 
• Maintain a repository of proposal templates and best practices for efficiency. 

Contract Management Support 

• Assist in drafting, reviewing, and tracking customer contracts in collaboration with legal and finance teams. 
• Ensure compliance with contractual obligations and maintain accurate records. 

Data and Reporting  

• Develop and maintain sales dashboards and reports to provide actionable insights to leadership. 
• Analyse pipeline trends, forecast accuracy, and sales performance to inform strategic decisions. 

Cross Functional Collaboration  

• Partner with Marketing, Finance, and Delivery teams to ensure alignment on revenue goals. 
• Support sales enablement initiatives, including onboarding and training programs. 

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): 

• Strong understanding of sales operations and process optimisation. 
• Expertise in HubSpot CRM (implementation and administration). 
• Excellent analytical and problem-solving skills with a data-driven mindset. 
• Strong project management and organizational skills. 
• Ability to manage multiple priorities and work cross-functionally. 
• Exceptional communication and stakeholder management skills. 
• Proven experience in sales operations or a similar role within a B2B environment. 
• Hands-on experience with CRM systems (HubSpot preferred). 
• Familiarity with bid management and contract administration processes. 
• Strong proficiency in Excel and data visualisation tools. 
• Bachelor’s degree in Business, Sales, or related field (or equivalent experience). 

What we offer in return: 

• Personal growth – in leadership, commercial acumen and technical excellence  
• To be part of a global, winning high growth organization – with a  career path to match 
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos  
• A competitive reward package that truly awards our top talent  
• A chance to make a true impact on society and the planet 

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.  

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