About ShiftCare
ShiftCare’s innovative software is a market leader which helps Australian & American disability support providers, in-home aged carers and allied health professionals, streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.
The Role
We’re seeking a Sales Operations Analyst to manage and optimize our sales and marketing processes through effective CRM (Hubspot) management. This role involves overseeing data management and segmentation, monitoring and enhancing processes, and reporting on campaigns and KPIs.
You will collaborate with the CEO, Sales Manager, and Head of Marketing to document processes, clarify expectations, and provide regular updates. Your primary responsibilities will include leading data management efforts, sourcing new targets, managing CRM data, and offering campaign recommendations to revenue leaders.
Additionally, you will ensure CRM usage adheres to established processes, enabling accurate reporting.
Why You'll Love This Role
- Impactful Work: Contribute to new product development, geographical expansion, and exploration of new verticals. Effective data and CRM management are crucial for portfolio growth.
- Autonomy: Define processes, align objectives, and set milestones to work independently.
- Growth Opportunities: Benefit from dedicated support, including training, onboarding, and feedback to enhance your skills.
- Supportive Team: Join a team grounded in accountability and trust, with a Charter of Culture promoting milestone achievement, performance improvement, and open communication.
About You
- Over 5 years of CRM management experience, with at least 3 years specifically using Hubspot, including data mapping, task management, and accuracy monitoring.
- Experience in data cleansing, merging, and segmentation.
- Skilled in sourcing data from third-party companies, researchers, and tools.
- Knowledgeable about CRM pipelines and data recycling.
- Ability to convert process documentation into actionable steps.
- Excellent stakeholder management and communication skills.
Top Skills
What We Do
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business.
https://linktr.ee/shiftcare
ShiftCare has several advantages that make it highly suitable for Australian Health Services providers:
1. Less time to manage rosters, staff and clients
2. Taking the complexity out of managing many patients with different care requirements and billing rates
3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments
4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage
5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management
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If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare.
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ShiftCare
Roster staff. Manage clients. Fetch payments.
https://shiftcare.com
