Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.
Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.
The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.
This role is critical to:
- Driving high-quality pipeline progression
- Ensuring accurate, scalable, and standardized solution design
- Supporting a solution- and value-led sales motion
Key Responsibilities
- Articulate technology and product positioning to both business and technical users.
- Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
- Establish and maintain strong relationships with all stakeholders throughout the sales cycle.
- Ability to deliver presentations confidently at board level executives, senior management, technical and non-technical audiences
- Able to deliver product demonstrations to board level executives, senior management, technical and non-technical audiences
- Capture, document and relay customer requirements and product enhancements
- Produce high quality internal and customer facing collateral
Key qualifications, skills, experience:
- Pre-Sales Engineering experience with Enterprise customers
- Extensive knowledge of either Contact Centre technologies or payment systems
- experience in the telephony and carrier space
- Experience of responding to RFx and Tender documents
- Presentation and product demonstration experience
- PCI Compliance experience
Mandatory Qualifications, Skills and Experience
Desirable Qualifications, Skills and Experience
Benefits & Culture:
We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.
What we'll give you;
15 Days Holiday*
Competitive Salary
Up to 10% Bonus*
4 x Salary Life Insurance
General Health Insurance*
Access to LinkedIn Learning for ongoing professional development
Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.
*All final interview candidates will be subject to Background check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent.
Skills Required
- Pre-Sales Engineering experience with Enterprise customers
- Extensive knowledge of either Contact Centre technologies or payment systems
- Experience of responding to RFx and Tender documents
- Presentation and product demonstration experience
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
