Location: Remote; Hamilton, Alnwick / Haldimand/Cramahe Township/Trent hills
Hourly Rate: $18 per hour
Key Responsibilities
Client Engagement & Solutioning
Work closely with the client’s sales team to understand customer requirements and recommend suitable telecom solutions.
Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.
Assist in responding to customer queries with timely and accurate information.
Collaborate with the client’s technical teams to ensure the feasibility and customization of solutions.
Customer Success & Service Delivery
Serve as the first point of contact for customer inquiries, requests, and issue resolution.
Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
Track customer accounts, follow up on service requests, and ensure SLAs are met.
Handle escalations professionally, ensuring timely resolution and customer satisfaction.
Collect and relay customer feedback to improve service quality and solution offerings.
Market & Product Knowledge
Maintain up-to-date knowledge of the client’s product portfolio, telecom technologies, and market trends.
Provide insights to sales and technical teams on emerging customer needs and competitive positioning.
- Qualifications & Skills
Strong communication, presentation, and interpersonal skills.
Ability to explain technical telecom solutions to non-technical clients.
Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word).
Customer-first mindset with proven problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Top Skills
What We Do
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
