As the Sales Compensation Manager, you will provide a strategic partnership with the Sales & Customer Leadership, Strategy, Operations, and FP&A to develop and execute Hootsuite’s Sales Variable Compensation Program that aligns to our overall business objectives, helps to drive profitable growth. Based out of either Vancouver or Toronto, you will report to the Director, Revenue Incentives & Operations.
WHAT YOU’LL DO:
- In collaboration with Sales & Customer Leadership, Strategy, Operations, and FP&A, manages the strategy design, program development, plan implementation, and ongoing administration of the Global Sales Variable Compensation Program to drive desired behaviors and align with business goals and strategies.
- Acts as the strategic business partners for the Sales & Customer business units to provide advice, insight, research and analytics to ensure the proactive management of all Sales compensation plans to meet financial and operational objectives.
- Collaborates with Sales Leadership to provide strategic recommendations and solutions on variable compensation design, pilots and enhancements.
- In partnership with Sales Operations Leadership, designs SPIFs, employee recognition, and Sales club (Top Parliament Club “TPC”). Designs add-on bonuses and non-cash incentive programs based on new sales strategies.
- Develops, implements, and delivers Sales compensation communication and training programs for Sales & Customer leadership, management, plan participants, and the People team.
- Proactively identifies opportunities to optimize the Sales compensation learning experience and delivery of related content/messages through relevant or innovative tactics and tools.
- Develops and communicates all plans, policies and processes related to Sales compensation to the Sales and Customer organizations.
- Oversees the calculation of monthly commission, quarterly bonus calculations, and short-term incentive calculations including data compilation, statement distribution, data integrity, and compliance with policy and plans.
- Leads the configuration, implementation and ongoing administration of the Sales Incentive Compensation Management System.
- Optimizes existing tool modules and features and implements new tool modules as needed.
- Drives regular Sales Compensation corporate reporting and analytics on Performance Metrics, ROI, Impact v Plan, and Operational Metrics to provide insights to Plan Participants and cross-functional stakeholders.
- Continually evaluates our Sales Compensation Program to ensure they are competitive, align to Hootsuite’s overall business objectives, helps to drive profitable growth, and reinforces Hootsuite’s Total Rewards philosophy.
- Performs other related duties as assigned
WHAT YOU’LL NEED:
- Bachelor’s degree with at least 8 years of experience or equivalent combination of education and experience. Experience working in a SaaS environment.
- Considerable years experience in Sales Operations, or similar.
- Experience designing Global Sales Compensation Plans and operating within a Sales Incentive Compensation Management Platform.
- Experience with a Customer Relationship Management Platform.
- Experience with a Human Resource Information System.
- Advanced Excel skills (including pivot tables, vlookups, data modeling etc.).
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and / or opportunities.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
- Problem Solving: Uses An organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Creativity And Innovation: Seeks new and better ways of doing things, generating original and imaginative ideas, products, or solutions.
- Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals.
- Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work.
- Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision.
- Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of the team and individuals on the team.
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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