The Role
The Sales Back Office Specialist manages order processing, documentation, and customer support while collaborating with internal teams to enhance service delivery.
Summary Generated by Built In
Luminator Technology Group delivers globally recognized technology solutions that increase intelligence, safety, and efficiency for public transport operations. Our systems are deployed in over 50,000 railcars and 56,000 buses across 85 countries, helping transit operators make smarter, real-time decisions. From passenger information to vehicle diagnostics, we’re shaping the future of mobility.
We are seeking a highly organized and customer-focused Sales Back Office Specialist to join our team in Rastatt, Germany. This role is essential to ensuring smooth order processing, accurate documentation, and exceptional customer service across our European operations. The ideal candidate thrives in a fast-paced international environment and brings strong communication skills in both German and English.
Your Responsibilities
- Prepare customer quotes based on price lists or input from sales representatives.
- Process incoming orders and enter them into the ERP system.
- Track orders through delivery and provide confirmations and updates to customers.
- Collaborate with sales, accounting, logistics, planning, and purchasing teams to ensure seamless execution.
- Support customer systems and EDI-related tasks.
- Generate invoices, credit notes, and sales reports.
- Maintain accurate customer master data and documentation.
- Resolve issues related to order discrepancies, delivery delays, or invoicing.
Your Profile
- Completed commercial vocational training with a solid understanding of technical concepts.
- 2–3 years of experience in sales administration, customer service, or a similar role.
- Comfortable working in an international environment.
- Strong customer and service orientation with a proactive mindset.
- Fluent in German and proficient in English, both spoken and written.
- Skilled in MS Office and experienced with ERP and CRM systems.
- Familiarity with Incoterms 2020 and international goods traffic.
- Team player with high resilience, flexibility, and a structured approach to work.
- Excellent interpersonal skills and a collaborative attitude across departments.
What do we offer?
- A high level of autonomy in a globally impactful industry.
- Daily variety and opportunities for continuous learning.
- A supportive, international work culture.
- Access to professional development and training resources.
- Competitive benefits and long-term career growth potential.
Top Skills
CRM
Erp
MS Office
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The Company
What We Do
Luminator has been an innovator in the design and manufacture of communications and lighting products for more than 90 years. We serve three major transportation sectors: bus, rail, and aerospace. Luminator is the world's largest manufacturer of transportation lighting and destination signs and solutions to improve safety and efficiency. If you travel by public transit bus, passenger train, or commercial, corporate, or military aircraft, chances are you have come in contact with a Luminator product.
https://futureoftransit.com/316hyRJ
