Position: Sales Associate
Department: Donated Goods Retail
Reports to: Customer Service Manager
Status: Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary
To provide excellent customer service and perform necessary duties in the daily operations of a Goodwill Keystone Area retail store.
Duties and Responsibilities
- Greets, assists customers and answers telephone in a positive and professional manner.
- Operates cash register and credit/debit transactions with accuracy and according to all Goodwill Keystone Area policies and procedures.
- Organizes, color coordinates and rotates merchandise on the sales floor ensuring an attractive and convenient layout of sales floor along with visual merchandising and cleanliness of store.
- Promotes and represents Goodwill Keystone Area and its mission in a positive manner at all times.
- Actively participates in organizational programs and special events.
- Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
- Communicates progress, problems, and concerns to the Customer Service Manager.
Education and Experience
- No formal education necessary.
- POS experience preferred.
Skills/Abilities/Qualifications
- Ability to read, write, hear, and speak.
- Ability to perform simple math.
- Ability to operate necessary equipment such as cash register and credit/debit machines.
- Ability to speak English in order to interact with donors and customers satisfactorily.
- Must present a neat and positive appearance.
- Must be able to identify clothing sizes and gender specific differences.
- Must be able to work flexible schedule to include evenings and weekends.
Physical Requirements
- Ability to stand continuously for more than 75 of the shift.
- Ability to push and pull racks requiring a force of up to 20 pounds for a distance up to 100 feet for 10% of the shift.
- Ability to perform repetitive hand and wrist motions every few seconds associated with cash register use for more than 75 of the shift.
- Ability to repetitively lift textiles on hangers weighing up to 4 pounds at or above head level for 25% of the shift.
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
Skills Required
- No formal education necessary
- POS experience preferred
What We Do
Goodwill Keystone Area is a Pennsylvania-based nonprofit organization that operates thrift stores and provides business services. Its core mission is to empower individuals with employment barriers through skill development, job placement, and career growth programs.
