A Day in Your Life at MKS:
As a Sales and Tech Support Expert at MKS, you will partner with RSM and KAM and other stack holders to support customer tech support in this role, you will report to the RSM.
You Will Make an Impact By:
Resolve customer issues and complaints in a professional and efficient manner
• Assist customers with product usage, troubleshooting, and technical support
• Process customer orders, changes, and returns according to company policies and procedures
• Coordinate with other departments, such as Sales and Logistics, to ensure timely order fulfillment
• Maintain accurate records of customer interactions, transactions, comments, and complaints
• Ensure adherence to quality standards and service level agreements (SLAs) in customer interactions
• Develop a deep understanding of the company's products or services to effectively assist customers
• Collaborate with other team members and departments to improve overall customer experience.
• Travel Requirements: Frequent travel involve
Skills You Bring:
- Bachelor's degree or equivalent experience required
- 0-2 years of related experience required
- Experience with OEM Sales is a plus.
- Experience handling customer tech sales
- Analytical mindset with strong problem-solving abilities.
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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
Top Skills
What We Do
MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading edge semiconductor manufacturing, electronics and packaging, and specialty industrial applications. We apply our broad science and engineering capabilities to create instruments, subsystems, systems, process control solutions and specialty chemicals technology that improve process performance, optimize productivity and enable unique innovations for many of the world’s leading technology and industrial companies. Our solutions are critical to addressing the challenges of miniaturization and complexity in advanced device manufacturing by enabling increased power, speed, feature enhancement, and optimized connectivity. Our solutions are also critical to addressing ever-increasing performance requirements across a wide array of specialty industrial applications. Additional information can be found at www.mks.com
