Sales Administration Supervisor

Why Orthofix?

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

How you'll make a difference?

Supervise Insurance Administration personnel. Evaluates business metrics and ensures daily order production and standards are being maintained. 

What will be your Duties and Responsibilities? 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Timely completion of all corporate wide and departmental training.
• Understand and promote Compliance adherence.
• Perform a wide variety of duties of an Insurance nature requiring high level of initiative and degree of judgment in solving problems.
• Train, monitor, and mentor staff.
• Supervise the timely, accurate, processing of third party commercial and Federal orders and associated revenue decisions.
• Supervise timely and accurate follow up by personnel on pending orders.
• Supervise based on meeting business, Team, and individual metrics.
• Make appropriate decisions and recommendations to maintain accuracy and efficiency of department standards
• Monitors reports and updates management if any increases above general baseline. 
• Train and educate new sales representatives on Sales Administration guidelines and policies.
• Troubleshoot accounts with Insurance Administrators and Sales personnel.
• Promote and exude a positive work environment.
• Regular attendance required.

What skills you'll need?

• Must be able to work in a team environment and abide by Orthofix code of conduct.
• Excellent organizational skills and written skills.
• Good utilization of computer skills. Able to run various programs with ease.
• Excellent knowledge of third party payer system.
• Present to groups with ease.
• Ability to hold information in confidence. At times, may be part of meetings/conversations that will require confidentiality for a period of time.
• Duties require a thorough knowledge of company policies and procedures (using professional judgment and initiative).
• Ability to communicate effectively with all levels of management.
• Bachelor degree preferred and/or equivalent experience.

Nonessential Skills, Experience and Qualifications (not necessary but preferred):

• Four-year degree preferred.

Supervisory Responsibilities:

• Supervise Insurance Administration Teams
• Some travel is required.

Physical Demands and Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20lbs.
• Eyesight and hearing must be correctable to standard level.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.