Resort Manager

Company Description

Nestled in the breathtaking Baa Atoll, a UNESCO Biosphere Reserve, Anantara Kihavah Maldives Villas is the epitome of luxury, offering world-class experiences to its discerning guests. From the Over Water Villas to our signature underwater dining experience, SEA, every element of this resort is designed to deliver unparalleled indulgence.

To maintain this level of excellence, we are seeking a seasoned Resort Manager with strong leadership, luxury brand sensibility, and a proven track record in managing ultra-luxury resorts.

Job Description

Once-in-a-Lifetime Opportunity: Resort Manager for the Iconic Anantara Kihavah Maldives Villas

Are you an experienced leader with a passion for luxury hospitality? Do you have the drive and expertise to oversee one of the world’s most iconic ultra-luxury resorts? If so, we have a rare opportunity for you to join Anantara Kihavah Maldives Villas, our flagship property, and lead it to even greater heights.

Exceptional Leadership Skills

• Visionary Leadership : You will need the ability to articulate and drive a clear vision for the resort, ensuring that all departments are aligned in delivering world-class luxury experiences.
• Inspirational Management : We seek someone who can inspire, motivate, and empower teams across all functions—F&B, housekeeping, front office, and more—to consistently achieve excellence.
• High Emotional Intelligence : Strong interpersonal skills are essential, as you’ll be managing diverse teams, mentoring staff, resolving conflicts, and fostering a positive and inclusive work culture.

Luxury Brand Awareness & Sensibility

• Guest Experience Focus : We expect you to have a relentless focus on personalization, attention to detail, and ensuring that every guest interaction reflects the essence of luxury.
• Trend Awareness : Stay up to date with global trends in luxury, hospitality innovations, and guest expectations within the ultra-luxury segment.
• Brand Representation : As the face of the resort, you’ll build relationships with high-profile guests, media, and partners to ensure that Anantara Kihavah is always positioned as a leader in the luxury industry.

Operational Excellence

• Operational Efficiency : Experience managing complex luxury resort operations is essential. You’ll ensure smooth day-to-day operations while maintaining impeccable service standards.
• Crisis Management : You should be able to effectively handle emergencies, guest complaints, and any operational disruptions with professionalism and calm.
• Sustainability Focus : A deep understanding of sustainable luxury practices and how to integrate them into the guest experience is important, especially for eco-conscious luxury travelers.

Uncompromising Quality Standards

• Attention to Detail : Ensuring that every element—from room presentation to F&B service to wellness experiences—is flawless is a key part of this role.
• Consistent Quality Assurance : You will be responsible for monitoring service levels, training staff, and implementing guest feedback to maintain consistency in luxury service delivery.
• Innovative Service Concepts : Ability to introduce new and exclusive luxury experiences to differentiate the resort and continuously elevate guest satisfaction.

Global Mindset & Cultural Sensitivity

• Multilingual : Fluency in multiple languages, such as English, Russian, French, Spanish, Mandarin, or Arabic, would be highly beneficial for communicating with our diverse clientele.
• Cultural Awareness : Understanding and catering to the cultural preferences of guests from different backgrounds is crucial to delivering an exceptional experience.
• Discretion & Privacy : Skilled in handling VIP guests, celebrities, and ultra-high-net-worth individuals (UHNWIs) with the utmost discretion and professionalism.

Sales, Marketing & Public Relations Expertise

• Luxury Marketing Insight : You’ll work closely with the marketing and sales teams to ensure that Anantara Kihavah remains at the top of the luxury market, including handling PR initiatives and luxury branding.
• Relationship Building : Strong skills in building partnerships with luxury travel agencies, influencers, and elite networks that can drive high-profile business are vital.
• Digital & E-Commerce Savvy : You should be knowledgeable in digital marketing and e-commerce, ensuring the resort is visible to the right clientele and optimizing online luxury travel platforms.

Adaptability & Innovation

• Forward-Thinking : We are looking for someone who is always seeking new ways to innovate within the luxury hospitality space, whether through tech integration, sustainability initiatives, or unique guest experiences.
• Flexibility : Able to adapt quickly to the changing needs of the luxury market and implement changes that enhance both the guest experience and operational efficiency.
• Client-Centric Mindset
• Ultimate Personalization : Demonstrating the ability to create tailor-made experiences for high-net-worth guests is key to maintaining our exceptional service levels.
• Anticipating Guest Needs : You should have a proactive approach to service, anticipating and exceeding the expectations of luxury travelers.
• Post-Stay Engagement : Fostering long-term relationships with guests to ensure loyalty and repeat business is a core focus for this role.

Global Network & Luxury Sector Contacts

• Industry Connections : A strong global network in the luxury sector, including relationships with UHNWIs, luxury brand partners, and exclusive travel networks, is highly advantageous.
• VIP Clientele Management : Experience in building and maintaining relationships with high-profile guests is crucial to the success of this role.

Qualifications

Exceptional Leadership Skills

• Visionary Leadership : You will need the ability to articulate and drive a clear vision for the resort, ensuring that all departments are aligned in delivering world-class luxury experiences.
• Inspirational Management : We seek someone who can inspire, motivate, and empower teams across all functions—F&B, housekeeping, front office, and more—to consistently achieve excellence.
• High Emotional Intelligence : Strong interpersonal skills are essential, as you’ll be managing diverse teams, mentoring staff, resolving conflicts, and fostering a positive and inclusive work culture.

Strong Financial Acumen

• Revenue Management : A deep understanding of pricing strategies, yield management, and budgeting is critical to optimize profitability without compromising on luxury.
• Cost Control : The ability to manage operational expenses, labor costs, and capital investments while maintaining the highest quality standards is a must.
• P&L Accountability : You should have a proven record of delivering strong financial results, managing complex budgets, and maximizing revenue streams (rooms, F&B, spa, and exclusive experiences).

Additional Information

This is not just a job—it’s a career-defining opportunity to lead one of the world’s most prestigious resorts. If you are a seasoned Hotel Manager or Resort Manager with the drive, skills, and passion for delivering exceptional luxury experiences, we invite you to apply for this once-in-a-lifetime role.