Reporting Specialist

| Philippines | Remote
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Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below. 

Position Overview

We are looking for a Reporting Specialist to be a part of our Business Intelligence team! You will be our first line support for internal customers responding to requests for data, reports and analysis, reporting feature requests, and help using our self-service reporting. Your goal will be to provide outstanding customer service through accurate and timely resolution to requests, developing processes to efficiently answer common requests, and requesting additional information needed for larger requests.

Employment Level : Entry Level

Employment Type: Full-Time

Location: Philippines

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

  • Provide Tier 1 support to TA employees for data, reporting, analysis, and dashboard requests
  • Maintain a positive, empathetic, and professional attitude toward all users at all times
  • Maintain knowledge base to resolve common issues and requests
  • Manage the ticket service queue by providing expedient and effective resolution of issues meeting our defined SLAs
  • Maintain knowledge of our data and self-service dashboards in order to answer requests
  • Troubleshoot common issues with a dashboard, system, or data
  • Collaborate with colleagues and other departments to drive organizational goals

Who you are

  • Experience in a customer support role
  • Available and willing to work during US Central Time business hours
  • Proficient in Google applications, specifically Google Sheets and Google Docs
  • Experience writing and executing SQL queries
  • A calm demeanor and strong desire to please customers
  • Outstanding written and verbal communication
  • Must be detail-oriented, organized, and have the ability to multitask
  • Familiarity with data visualization tools, Tableau experience preferred 
  • Familiarity with website traffic reporting tools, Google Analytics preferred
  • Must have a working laptop/pc and internet and back-up connection
  • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

Our benefits and programs are designed to make your life better for you and your family...

  • Enrollment in Philippine statutory benefits
  • Healthcare reimbursement
  • Company holidays to include all regular holidays declared by the Philippine government
  • 14 days annual paid time off
  • APAC First Friday speaker series where you can earn a bonus for presenting
  • Ongoing career development opportunities, mentorship program, and more


Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range
TechnologyAdvice seeks to hire top-tier individuals across the world and intends for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision.   
Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱36,000₱50,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.

Any AI-generated or incomplete application answers will be auto-rejected.

More Information on TechnologyAdvice
TechnologyAdvice operates in the AdTech industry. The company is located in Nashville, TN. TechnologyAdvice was founded in 2006. It has 450 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Pair programming. To see all 50 open jobs at TechnologyAdvice, click here.
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