Position: Retention Analyst
Reporting to: Analytics Department
Compensation Target: $170K + Uncapped Bonus Based Off Lift Projects
Location: This position is remote within the United States.
Join Our Mission!
At MyPlanAdvocate, we're on a mission to transform lives through our unwavering commitment to our customers and employees. Our work doesn't just matter; it has a profound and lasting impact on the lives of those we serve, especially an often-overlooked population who've paved the way for us. Be a part of our team and help us create meaningful change in the lives of others.
We are looking for a Retention Analysis!
The Retention Analyst will be responsible for driving forward the performance and operations of MyPlanAdvocate’s top-priority projects. This person will leverage extensive data insights, identify opportunities, enhance real-time reporting, optimize user experiences, and address operational gaps.
This person will be responsible for identifying issues and opportunities throughout our different vertical funnels, from traffic acquisition to Medicare policy enrollment, including auction dynamics to partner needs and more. The role will include strategy & collaboration related to online consumer acquisition, retention, marketing, product development & business development.
YOU WILL:
- Assist in crafting a comprehensive quantitative marketing strategy.
- Drive towards financial goals by ensuring key milestones are met.
- Collaborate with key stakeholders in analytics, engineering, business development and executive leadership to meet business objectives.
- Work closely with sales, product, traffic, and engineering teams to ensure alignment and success in cross-functional initiatives.
- Own and drive independent and cross functional analysis projects.
YOU ARE:
- Exceptionally analytical and comfortable with making data-driven decisions.
- Deeply interested in online consumer behavior.
- Proficient with data analysis tools; required: SQL, R, Python.
- Comfortable in cloud environments such as Azure/AWS/GCP.
- Hungry to work hard, learn fast, and be a key business leader.
- Incredibly curious, never satisfied with status-quo.
- Someone who thrives in a fast-paced environment.
- Experienced designing and executing A/B tests.
- Comfortable with ambiguity and possess a ‘figure it out & get it done’ mentality.
- Excellent communicator and presenter.
- Producer of reliable and regular reporting functional analyses with guided outputs.
- Cross-functional project management expertise.
QUALIFICATONS
- 3-5 years previous experience in an analytically rigorous role, specifically in lead-generation or fast-paced digital marketing analytics.
- Previous project management experience.
- Bachelor's Degree in a relevant field is a plus but not required.
WHAT WE OFFER!
- Flexible Time Off.
- Paid Company Holidays.
- Medical, Dental, Vision, Life Insurance, and more.
- Matching 401(k) Contribution.
- Discounts with Hotels, Rental Cars, Entertainment, Attractions, & More!
- Maternity/Paternity/Adoption paid leave.
- Employee Assistance Program.
- Company-supplied computer equipment.
Recruitment Process
We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic.
We are an E-Verify Employer: To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: E-Verify USCIS website: e-verify.gov.
EEOC Statement: MyPlanAdvocate is an equal-opportunity employer. MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations.
What We Do
Welcome to MyPlanAdvocate. We are hard at work developing a customer and employee experience that endeavors to improve the lives of everyone we work with. We understand that saying that we’re different isn’t enough and that we must prove it every day in our actions and outcomes. We provide a free, no-obligation service to people on Medicare, people who will soon be on Medicare, and their caregivers.
MyPlanAdvocate is a National (licensed in all 50 states and DC) Medicare Agency with a team of licensed and certified agents dedicated to advocating on behalf of our customers. We want to do more than find a plan that is a good fit. We want to work with you to find you a plan that is right for your current and future needs, even if that plan is not a plan we are contracted to offer.
Determining the right plan is not a “Set it and forget it” situation. Needs change, plans change, and sometimes the world changes around you. MyPlanAdvocate wants to spend a few minutes with you every year to review your needs, your current plan, and any differences in what you have compared to what you need. With your consent, we’ll follow up with you every year during the Medicare Open Enrollment period to provide you with an “Annual Benefits Check-up.” That way, you can have the Peace-of-Mind that you’ve taken an active role in reviewing and choosing your plan every year.
If your situation changes mid-year, we can help with that too. Contact us, and we’ll help you determine if you qualify for a Special Election Period (SEP), allowing you to make plan changes without having to wait until the next Open Enrollment.
You are always welcome to work directly with your insurance provider for services or questions, but if for any reason you would like our assistance, call us, and we’ll work with you and your insurance company to answer your questions and resolve any issues.
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