Renewals Specialist
Position Overview
SOVOS is seeking a Renewals Specialist to join our newly created Renewals organization. The ideal candidate will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast-paced environment. This is a quota-carrying individual contributor role.
Job Responsibilities
Develop Internal and External Relationships:
- Cultivate relationships with key stake holders within our Customers
- Collaborate with Account Management and Customer Success to build comprehensive account plans
Implement Renewals Best Practices:
- Implement industry best practices to enhance the overall customer experience during renewal
Drive Renewal Upsell Opportunities:
- Proactively identify and capitalize on renewal upsell opportunities within assigned territories
Manage Negotiations and Account Issues:
- Lead negotiations with customers to ensure successful renewals
- Partner with stakeholders to resolve any account issues impacting renewal
Provide Operational Excellence:
- Ensure operational excellence throughout the renewal process
- Maintain tactical awareness and address any challenges promptly
Forecasting and Delivery:
- Maintain predictability in forecasting and delivering against targets
- Strive to exceed expectations in all aspects of renewal management
Proficiency in Learning and Adaptation:
- Demonstrate proficiency in learning new systems
- Navigate through change effectively and quickly ramp up on new product offerings
Organizational Alignment
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Reports to Manager/Director, Renewals
Qualifications
Experience:
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1-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
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Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
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Fluency in English - written and verbal
Skills:
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Strong negotiation and communication skills
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Ability to work independently and collaboratively in a fast-paced environment
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Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
Customer Focus:
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Experience advocating for clients while ensuring company policies are upheld
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Demonstrated ability to build and maintain strong client relationships
Problem-Solving:
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Effective at handling difficult situations and resolving issues promptly and effectively
Stakeholder Management:
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Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints
Environmental Job Requirements and Working Conditions
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minimal (less than 25%) travel required both domestic and international to Sovos locations and events
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Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
Skills Required
- 2-3 years of experience in renewals management or account management in the software industry
- Proven track record of achieving sales or renewal quotas for SaaS Renewals
- Strong negotiation and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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