Renewal Manager

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Anaconda is seeking a talented Renewal Manager to join our rapidly growing company. The Growth Renewal Manager will guide the renewal process for a specific portfolio, spearhead retention initiatives, and nurture customer connections to optimize contract renewals. This role is crucial in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at Anaconda. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'll Do:

• Manage the complete renewals process for a book of ~200 customers and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives
• Ensure on time renewals for the customers in your book of business
• Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty
• Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process
• Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals
• Identify common themes of questions, issues & opportunities and develop repeatable processes & documentation to support
• Collaborate with Product and Sales operations to identify areas to automate the renewal process and streamline the process for customers
• Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management

• 3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry
• Proficiency in CRM tools like Clari, Salesforce, and Vitally
• Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers, address concerns, and drive successful renewals
• Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

• Contract management and CPQ experience
• Experience working with procurement and legal teams
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

The application deadline for this role is 2/1/2026; applicants will be reviewed on an ongoing basis until the role is filled.

The US base salary range for this role is $56,000 - $87,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Anaconda is an EEO/AA employer M/F/V/D.