Regional Operations Specialist in New York
Do you love tinkering with tech, troubleshooting on the fly, and making systems run smoother than a well-oiled machine? Then it’s time to join Western Union as a Regional Operations Specialist!
Western Union powers your pursuit.
As an Operations Specialist, you’ll be the go-to guru for our tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency.
Role Responsibilities
- As an Operations Specialist, you’ll be the go-to guru for our tech needs.
- From optimizing business applications, products and services to making sure to protect the business on a day to day.
- Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy.
- Data & System analytics support by observing trends when implementing new tech and products/solutions.
- Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures.
- Front-End Fun: Help with basic hardware and system troubleshooting.
Role Requirements
- Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting.
- Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
- Customer service skills: You work well with clients and have great communication skills.
- Quick Study: New tech doesn’t intimidate you.
- You love learning and mastering new tools.
- Bilingual in English and Spanish highly preferred. Fluency in English is required.
- Bilingual/bi-cultural experience is highly desired.
- Travel anticipated approximately 20-30%.
- Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Salary
The base salary range is $65,000 – 80,000 USD per year. Total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – specific benefits include:
- Medical, Dental, Vision, and Life Insurance
- Flexible Time off
- Tuition Assistance Program
- Parental Leave
- 401K Plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
12-05-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Top Skills
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.
Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful.
With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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