Regional Human Resource Manager

The Regional Human Resource Manager works closely and consultatively across the Operations team and People team regarding organizational effectiveness, managing talent and providing Speak Up, performance management and HR functional support. This role will ensure all aspects of venue support are thoughtfully implemented and supported in accordance with company policy. In addition, this role will role models all aspects of the Topgolf culture, ensuring Playmakers at all levels of the organization are treated with dignity, respect and fairness.  This role reports to the Senior Manager, HR Business Partner.

Key Areas of Responsibility:

Driving Organizational Effectiveness – 25%

• Build strong relationships with all functional partners and serve as a trusted advisor.
• Continue to develop an engaging and inclusive work environment
• Support engagement survey communications and work directly with venue leadership and to drive engagement action planning.
• Effectively support key organizational changes to maximize operations performance
• Actively remain up to date on any changing/ developing HR- related trends and industry best practices.  Share learnings with leaders and peers.
   

Managing Talent - 25%

• Act as thought partner to implement talent strategy that builds capability and drives performance to achieve business strategy and objectives.
• Partner with Operations leadership to drive effective internal development and succession planning processes resulting in stronger bench across departments.
• Ensure all aspects of the Playmaker life-cycle are managed appropriately, including promotions, transfers, resignations, and terminations.
• Provide thought leadership with talent acquisition team to grow talent pipeline and needed business capabilities.
• Partner with other People team functions on internal people moves and collaborate on best practices.
• Dotted line reporting responsibility for the venue Office Manager roles in regions supported

Speak Up, Performance Management and HR Functional Support – 50%

• Investigate employee relations concerns, ensuring fairness, consistency and compliance with Company policies and state and federal laws.  Provide support to Playmakers at all levels of the organization, to ensure that potentially complex Employee Relations (i.e. harassment, discrimination, retaliation, ADA, FMLA, Wage and Hour, EEOC, DOL) matters are handled appropriately and investigated timely and effectively.

• Partner with venue leadership to ensure performance management issues are addressed in a fair and consistent manner.

• Ensure all investigations are memorialized and documented in the case management system in a timely manner.  Use data, metrics and experience to identify trends and areas of opportunity.  Partner with Sr. Manager, Director and senior level venue leadership to provide guidance, solutions and actionable feedback to support a highly engaged Playmaker population
• Partner with L&D to develop trainings needed based on current trends and patterns in employee related issues
• Support the LOA and Accommodation process, in partnership with the Leaves Team and HR Compliance
• Establish and effectively build relationships with partners across the organization to ensure close alignment regarding People Team support and administration; this includes performance management, recruitment, talent development, compensation, merit process, benefit administration and other areas as needed.

Knowledge, Skills and Abilities Required:

• Strong problem-solving, conflict resolution, and communication skills
• Demonstrate high level of capability in change management
• Assess sensitive and complex employee relations issues in a confidential and objective manner
• Strong organizational skills and attention to detail
• Use sound judgement and strong decision-making skills
• Remain accountable for high personal and professional standards of conduct. 
• Prioritize and manage multiple projects in a fast-paced environment
• Demonstrate strategic thinking and analysis to align People Team initiatives to business objectives
• Build partnerships and establish rapport and credibility at all levels
• Objectively coach Playmakers and leaders through complex and difficult issues
• Ability to function independently and problem solve
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Other Requirements

• Position is based remotely with at least 10 - 25% travel required (Based on business need)
• Restaurant/hospitality/retail experience preferred

• Bachelor’s degree in human resources, or related field
• Five or more years’ experience in HR or related disciplines

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.