About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Regional Employee Relations Manager - APAC
Location: China
Reports to: Employee Relations Director
Job Summary
The Regional Employee Relations Manager – APAC is the primary point of contact for Employee Relations (ER) matters across the Asia Pacific region, with a focus on China, Thailand, and the Philippines. This role ensures consistent application of ER policies, professional handling of workplace issues, and strong partnerships with HR and site leadership. The Regional ER Manager plays a hands-on role in resolving complex ER cases, supporting performance improvement, and ensuring compliance with local employment and labor laws. This includes addressing region-specific labor/industrial relations issues such as union strategy, statutory consultation procedures, and other ER-related regulatory or socio-political considerations, in partnership with Legal and local HR where appropriate. In locations without dedicated ER staff, the Lead partners with Business-Facing HR to deliver hybrid support to resolve ER cases. This role works closely with the global ER COE to implement standardized processes, ensure accurate case tracking, and contribute regional insights to global initiatives. This is a high-impact opportunity for a motivated, independent expert ready to lead transformation across a complex, multi-country environment.
Key Responsibilities
- Serve as the primary escalation point for complex or high-risk ER matters across China, Thailand, the Philippines, and other APAC countries.
- Resolve ER cases professionally and consistently, ensuring compliance with local employment and labor laws.
- Support labor/industrial relations strategy across the region, including union engagement, worker committee processes, and required consultation protocols under local law.
- Support performance improvement processes, coaching managers on appropriate documentation, expectations, and outcomes.
- Partner with Business-Facing HR in countries without dedicated ER resources to deliver hybrid ER support.
- Maintain strong working relationships with local HR, site leaders, and internal & external legal counsel to ensure aligned and compliant ER outcomes.
- Ensure accurate and timely case documentation in ServiceNow, following global COE protocols and standards.
- Monitor regional ER trends and risks, providing insights and recommendations to inform global ER strategy.
- Lead the execution of the ER governance cycle across APAC, including quarterly campaigns and regional stakeholder reporting.
- Adapt and implement global ER processes and tools to suit regional needs while maintaining alignment with global standards.
- Contribute regional expertise to global policy reviews, tool development, and process improvement initiatives.
Qualifications:
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
- Experience:
- 7+ years of experience in employee relations or HR, including regional or global support experience.
- 5+ years of employee relations or HR experience in China.
- 3+ years managing complex employee relations cases required.
- Experience working in a centralized Employee Relations delivery model preferred.
- Skills: Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes.
- Proficiency in English and Mandarin required; additional languages based on region are a plus (e.g., Thai, Tagalog).
Additional Requirements:
- Knowledge of regional labor laws, experience with metrics and reporting, and strong communication and interpersonal skills.
- Willingness to travel regionally within APAC and occasionally globally as needed to support sites and stakeholders.
- Ability to work across time zones and cultural contexts.
Preferred Location:
- Suzhou, China / Shanghai, China / Remote, China
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Top Skills
What We Do
We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.
