ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Regional Account Manager is responsible for daily management and support of our partners, as well as the preservation of revenue and net new opportunities for the Account Management team. This role works cross functionally with internal departments to investigate and resolve complex issues for partners. This is more of an operational role, not a quota carrying position.
Essential Duties and Responsibilities:
- Provides support to the Account Management team, with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Sales team through the explanation of facts, policies, and practices
- Supports contractual re-writes, Monthly Recurring Revenue (MRR) swaps/reductions, and credits
- Investigates billing Issues, escalations, and downgrades
- Serves as subject matter expert
- Provides timely reporting of KPI’s, escalations, and other key metrics
- Successfully implements key sales strategies and initiatives
- Resolves cases in a timely and complete manner
- Discovers root cause of an issue and implements solutions
- Acts as the liaison between the Account Management team and Support business units
- Works cross-functionally to drive outcomes and align with business owners/stakeholders
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirements
- Organized, detail oriented, and self-motivated
- Ability to creatively solve problems and think outside of the box
- Excellent time management and follow through
- Ability to keep multiple projects on track concurrently
- Knowledge of SaaS software sales
- Strong computer skills
- Proven ability to effectively communicate through phone calls and email
- Experience with Microsoft Office applications
- Preferred: MSP/SMB knowledge
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree required in related field or equivalent business experience
- 4+ years of relevant experience
- Preferred: Experience with account management and technical capacities
Working Conditions:
- Hybrid based out of the London office
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
