WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description'- Understanding of email servers such as Exchange 2016/2019,Exchange Online, Icewarp- Working knowledge about Intune or Maas360 MDM.- Attend all the calls forwarded by Service Desk.- Ensure all Service Desk tickets are resolved within WNS agreed SLA.- Ensure adherence to operational & technical escalation process (escalation Matrix)- Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.- Provide accurate shift handovers.- Rotational shifts (including night)- Coordination with external vendor for the Issue resolution and solution optimization.Technology Domains to support: Must - Exchange Online, Exchange On-Prem Advantage - Exposure on Ironport, Enterprise Vault & Intune MDM.'
QualificationsBachelors Degree
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What We Do
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2022, WNS had 57,994 professionals across 64 delivery centers worldwide including facilities in Canada, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.
