Receptionist - EngageMED

Description

Department: Administrative Support

Reports To: Clinic Manager

FLSA Status: Non-Exempt

Location: Multiple Clinics | Central Arkansas Region

EngageMED is expanding! We are seeking professional and enthusiastic Receptionists to serve as the face of our organization across several locations in Central Arkansas. As the first point of contact for our patients and partners, you will play a vital role in creating a welcoming environment that reflects our commitment to service and excellence.

The Receptionist is a key professional responsible for managing the front desk and performing essential clerical tasks to support daily clinic operations. This role serves as the first impression of EngageMED, requiring a personable multitasker who can balance administrative efficiency with exceptional patient service. The ideal candidate is resourceful, highly organized, and committed to maintaining a secure, professional, and welcoming environment.

Visitor Coordination & Guest Relations

• Professional Greeting: Welcome visitors, patients, and vendors in a friendly and professional manner, ensuring a positive first impression.
• Visitor Security: Maintain office security by monitoring the logbook, issuing visitor badges, and notifying appropriate staff of guest arrivals.
• Inquiry Management: Respond to internal and external inquiries promptly, providing accurate information and directing individuals to the appropriate resources.

Communication & Administrative Support

• Telecommunications: Manage the switchboard by answering, screening, and directing phone calls to the appropriate team members.
• Office Logistics: Receive and distribute mail and deliveries; maintain a clean, organized, and professional reception area.
• Administrative Assistance: Perform data entry, filing, and general administrative tasks as requested by clinic leadership.
• Operational Readiness: Manage the opening and closing of the facility by locking/unlocking doors during designated business hours.

Confidentiality & Compliance

• Information Security: Maintain strict professionalism and confidentiality regarding all materials, patient information, and internal records.
• Record Keeping: Ensure visitor logs and files are accurate and easily accessible to authorized personnel.

• Communication: Exceptional verbal and written skills for interacting with patients, vendors, and staff.
• Technical Proficiency: Working knowledge of Microsoft Office (Outlook, Word, etc.) and the ability to navigate office database systems.
• Organizational Mastery: Strong attention to detail with the ability to multitask and manage time effectively in a fast-paced environment.
• Professional Demeanor: High levels of friendliness, adaptability, and dependability.

• Education: High school diploma or equivalent (Required).
• Experience: Two (2) or more years of experience in a similar receptionist or administrative role (Required).
• Culture Fit: A commitment to EngageMED’s core values of Integrity, Innovation, Service, and Respect.

• Ability to remain in a stationary position for extended periods.
• Ability to move throughout the office to assist visitors or manage deliveries.
• Ability to operate standard office equipment (computers, multi-line phones, scanners).

• This job description reflects EngageMED’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above and are subject to change at any time due to reasonable accommodation or other operational needs.