RealChoice Seller Coordinator

| Scottsdale, AZ, USA | Hybrid
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At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Are you a sales coordinating expert? Are you eager to guide the consumers of Realtor.com through the home selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest RealChoice Seller Coordinator and help change the world of real estate, one home at a time.
What you'll do:

  • Represent Realtor.com in a professional manner. i.e. by phone, email and text message communication
  • Ability to work independently and in a team atmosphere
  • Ability to determine the needs of clients through effective listening and questioning skills
  • Make 130+ outbound warm dials daily to identify clients' needs and respond by providing superior service and resolution
  • Handling a minimum of 35 connected calls each day
  • Make successful connections between clients, consumers and real estate professionals to deliver an excellent client experience and drive revenue to move the business forward
  • Work the sales cycle from client vetting through to interview verification
  • Coordinators are on the front line of the sales cycle from the time requests come in, to the time the clients meet with the agents including the client verification and vetting process


How we work:

  • We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. For this role you will be in our Scottsdale, AZ office location 3 days a week and remote 2 days a week.


What you'll bring:

  • You have 1 year of experience in a high call volume setting
  • You are a confident communicator, skilled at speaking and building rapport with people of all backgrounds
  • You have the ability to overcome objections to generate a positive consumer experience while maintaining professionalism
  • You are self-motivated, ambitious, driven, and goal-oriented
  • You exercise independent judgment and discretion in performing duties
  • You have superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures
  • You bring excellent problem solving and troubleshooting skills
  • You have exceptional communication skills, both verbal and written
  • You have knowledge of, and or previous experience with Microsoft office, G Suite (gmail, google
  • calendar, docs etc)
  • You have a sufficient internet connection to sustain 8-10 hours per day of internet use, i.e. dialing the phone, video conferencing, and online training
  • You aren't afraid to ask for help and are quick to offer support when others need it


Pay and Benefits:

  • Position offers $19.47 hourly base pay + commission target!
  • Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.


Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • RhaiLanguages
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • ZustandLibraries
    • Styled ComponentsLibraries
    • CircleCIFrameworks
    • FlaskFrameworks
    • KafkaFrameworks
    • Next.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • GITDatabases
    • AWSDatabases
    • OptimizelyAnalytics
    • TableauAnalytics
    • Adobe AnalyticsAnalytics
    • New RelicAnalytics
    • BrazeAnalytics
    • FigmaDesign
    • MiroDesign

An Insider's view of Realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with Realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

How do your team's ideas influence the company's direction?

With 100 million unique users to Realtor.com a month, we play a leading role in the world's largest real estate network, sitting uniquely in this position of big data, while still being a mid-sized company that is able to democratize the information throughout the business. It’s an incredible position to be in.

Anne

Vice President, Product Management

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the Realtor.com consumer.

James

Senior Training Manager

What are Realtor.com Perks + Benefits

Realtor.com Benefits Overview

You have an important role to play at Realtor.com—one that impacts the way everyone finds home. That’s why our culture is deeply rooted in both enabling and celebrating your skills, knowledge, and excellence. From a comprehensive array of benefits to inclusive Employee Resource Groups and tailored learning and development opportunities, we’ll give you what you need to set and exceed your most ambitious professional goals.

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need. Our employees come together to volunteer and donate to local and national causes near and dear to their hearts.
Partners with nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Austin Tech Center employees have flexible start and end times.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mandatory company-wide training on Inclusive leadership and inclusive culture.
Diversity manifesto
Diversity employee resource groups
Our Employee Resource Groups invite our employees as they bring their whole, authentic selves to work and engage with one another in taking action to build a more diverse and inclusive work space.
Hiring practices that promote diversity
Unbiased candidate sourcing, diverse candidate pools and removal of referral source data in support of unbiased candidate selection is our approach.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
Realtor.com offers both short term and long term disability programs upon your date of hire at no cost to you.
Dental insurance
Realtor.com® offers two dental plans through Aetna. The Aetna Dental PPO allows flexibility to see in and out-of-network providers, while the Aetna Dental DMO is a low-cost, in-network only plan.
Vision insurance
Vision coverage is available through the Aetna Vision Preferred plan. It offers coverage for a variety of services both in and out-of-network.
Health insurance
For the 2021 plan year, there is a choice of four medical plans offered through Aetna and Kaiser.
Life insurance
Realtor.com® provides life insurance coverage for both Basic Life and Accidental Death and Dismemberment for all eligible employees.
Pet insurance
Coverage is available for accidents, illnesses and preventive care.
Wellness programs
Employees can access unlimited, on-demand, and personalized streaming videos on the topics of exercise, mindfulness, nutrition, sleep, and financial well-being.
Mental health benefits
News Corp and realtor.com provide a variety of choices for serving and supporting your emotional wellbeing needs.
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
At realtor.com®, there are two retirement saving accounts available; the Traditional 401(k) and the Roth 401(k). You may choose to contribute to either plan to participate in the employer matching.
401(K) matching
The News Corp 401(k) Savings Plan provides a matching program of 100% of the first 1% and 50% of the next 5% to help you make the most of your money.
Performance bonus
Charitable contribution matching
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave
Childcare benefits
A dependent care FSA reimburses you for eligible child and adult care expenses such as day care, before/after school care, nursery school, preschool, and summer day camp.
Generous parental leave
Paid Parental Leave to include bonding, adoption, & surrogacy (20 weeks for primary caregivers and 4 weeks for secondary caregivers)
Family medical leave
There may come a time when you need to begin a leave of absence to cover needs such as disability, caregiver leave, Family Member Leave Act (FMLA). MetLife will be your main point of contact.
Adoption Assistance
Company sponsored family events
Annual events including friends and family members are a company highlight.
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Realtor.com reimburses up to $5,000 annually, for graded courses/degree programs from accredited institutes. We also offer 50% reimbursement up to $2500 per year for job skill programs/certifications.
Lunch and learns
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

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