Stellantis is seeking a dynamic and experienced Commercial Vehicle (CV) Technical Manager to lead the technical aspects related to multi-brand programs for our Commercial Vehicle (CV) portfolio in North America. This role is critical in delivering best-in-class technical service to our commercial customers, ensuring seamless integration and performance of upfit solutions, and driving innovation in CV-specific features. This job directly supports upfitters, dealers, engineering, service, and sales/marketing, by resolving technical issues or questions in real time.
Job duties to include, but not limited to, the following functions:
- Lead Technical Support Operations for commercial vehicles, ensuring timely and effective resolution of field issues.
- Serve as the primary technical liaison between Stellantis and key stakeholders including upfitters, dealers, engineering, service, and sales/marketing teams.
- Provide real-time technical guidance to support vehicle modifications, diagnostics, and service-related inquiries.
- Champion Customer Satisfaction by delivering proactive solutions and maintaining high service standards.
- Conduct Industry Benchmarking to identify trends, gaps, and opportunities for innovation in commercial vehicle offerings.
- Collaborate with Product Development and Engineering to implement CV-specific features that meet evolving industry demands.
- Support Sales and Marketing Initiatives by providing technical expertise and insights into product capabilities and limitations.
Basic Qualifications:
- Bachelor’s degree in Engineering, Automotive Technology, or a related field (Master’s preferred)
- Minimum 5 years of experience in automotive technical support, product development, or field service
- Strong understanding of vehicle systems, diagnostics, and upfitting processes
- Proven ability to manage cross-functional projects and resolve complex technical issues
- Excellent communication, presentation, and stakeholder engagement skills
- Familiarity with commercial vehicle regulations and industry standards
- Ability to travel as needed to support shows/events, and customer engagements
- Strong analytical and problem-solving skills with a customer-first mindset
- Proficiency in technical documentation and reporting tools
Preferred Qualifications:
- Strong Stellantis background with multidisciplinary experience
- Ability to comprehend complex problems and translate into basic terminology
- External experience within CV industry is a big plus
- Experience working with OEMs, upfitters, and dealership networks
- Familiarity with commercial vehicle regulations and industry standards
Top Skills
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
