We have an exciting opportunity for you to lead impactful analytics initiatives and shape the future of customer experience.
As the Vice President Quant Analytics Lead on the Voice Product Analytics team within Consumer and Community Banking Data & Analytics, you utilize data-promoten insights to enhance customer experience and decrease operating costs. You work collaboratively across various teams, provide mentorship to colleagues, and deliver clear, actionable recommendations that contribute to business success.
Job responsibilities
- Lead analysis of IVR and NLU performance metrics and customer feedback to identify trends and opportunities
- Design and execute A/B tests, pilot programs, and performance analyses to inform strategy
- Govern data generation, definition, and retention in partnership with data owners
- Manage and prioritize analytics initiatives while contributing to customer experience improvements
- Prepare and deliver presentations with clear insights for executives and business partners
- Write and maintain code in Alteryx, SQL, Tableau, and Python
- Build understanding of business drivers and data with product groups
Required qualifications, capabilities, and skills
- Bachelor's or Master's degree in a quantitative field such as Data Science, Mathematics, Statistics, Physics, Engineering, Economics, or Finance
- Ten years of experience applying statistical methods to real-world problems using SQL and at least one of Alteryx, Python, or Tableau
- Experience with data visualization for analysis and presentation
- Strong mathematical and statistical skills using Alteryx, Python, SQL, and Tableau
- Ability to work independently and collaboratively to solve business problems with attention to detail
- Robust analytical skills to collect, organize, analyze, and present large amounts of information accurately
- Demonstrated ability to synthesize data into actionable insights for executive leadership
Preferred qualifications, capabilities, and skills
- Experience with cloud services such as Azure or AWS
- Experience in financial services or similar industries
- Strong grasp of big data disciplines, AWS, Agile methodologies, and new technologies
- Prior experience in an insights function at a financial services or consulting firm
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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