Quality Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities:

• Ensure that all quality processes are set up as per TaskUs Quality model

• Own the deployment of quality strategy (both internal and client enforced) within aligned teams

• Establish process, procedures and work roles; assist in SOP writing

• Liaise with the Business Intelligence and Data Science (BIDS) team to build automated reports and dashboards for quality and operational performance metrics

• Ensure delivery of quality KPIs for the aligned campaigns/LoBs

• Monitor day-to-day activities and achievements of the Quality teams

• Oversee staying in line with contractual spans and auditing requirements

• Provide actionable insights to clients and operations based on audit observations

• Drive and manage improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities

• Identify opportunities for improvement and help develop impactful and measurable action plans to address these

• Ensure quality dashboards are published in a timely manner

• Deploy quality strategy for the aligned span

• Ensure adherence to quality processes across the board

• Work with the quality leadership on functional projects

• Work with Training and Operations to identify training needs

• Manage quality knowledge of aligned teams with focus on their skill development

• Perform career coaching for the quality team to prepare them for the next level

• Understand customer needs and requirements to develop effective quality control processes

• Collaborate with cross-functional teams on driving quality improvement projects

• Interface with clients for quality reviews, needs, updates, and ideation

• Interface with internal stakeholders for quality reviews. Also, attend the reviews for other functions and ensure alignment of objectives

• Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems

• Manage performance and appraisal of aligned Quality supervisors

• Review and maintain budgets and aid the director in the development and maintenance of a quality plan and standard operating procedures (SOPs)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.