Web Operations Specialist (Project Coordinator) at Thomson Reuters (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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The digital revolution is changing everything! The Thomson Reuters Digital Group is driving these exciting changes and bringing them to life enterprise-wide across all customer segments. If you enjoy collaborating to help lead the way as a digital disruptor, join our team and help us transform our users' digital experience.

We are looking for an experienced Web Operations Specialist or Project Manager to help us support our businesses globally and enhance the customer experience, by delivering a variety of digital and marketing projects ranging simple tactics to complex multi-month initiatives in a highly matrixed organization.

The primary responsibilities of the Web Operations Specialist include facilitating collaboration and execution with stakeholders and key partners across TR, scoping and ensuring the on-time delivery of a variety of digital and marketing projects, and monitoring and regularly reporting on projects.

The Web Operations Specialist must have the ability to lead meetings in a professional manner, set expectations, push back or renegotiate terms and timelines while encouraging a positive, respectful, team-oriented environment. The Web Operations Specialist works with significant autonomy and independence and is expected to stay current with B2B marcom best practices.

About the Role

In this role you will:
  • Design and deliver:
  • Supervises project progress including schedules and performance against the project plan, resolving issues that may impact successful project completion.
  • Conducts project meetings to ensure alignment across teams and ensures there are clear "next steps" recapped in meeting summaries to the team.
  • Develops project schedules and timelines that support the project goals.
  • Advocates for both client requirements and Digital Channels and Operations team.
  • Identifies and helps resolve challenges related to schedules, budgets, and project communication.
  • Ability to understand marketing metrics and make recommendations based on results.
  • Stakeholder management:
  • Owns the client relationship and works proactively to manage expectations and negotiate positive outcomes to ensure long-term business success.
  • Provides project leadership, work direction and feedback to the team assigned to the project.
  • Serves as primary contact on core, strategic clients.
  • Works efficiently and effectively in our online project management tool, ensuring that all components are entered and assignments are made.
  • Helps manage project trafficking, including routing reviews, and collecting feedback for writers and designers at internal and external agencies.
  • Collaborate:
  • Coordinates and communicates with external agencies and vendors as needed.
  • Supports quality and brand standards.
  • Assists with budgeting and expense tracking as needed.
  • Brings innovation and fresh ideas to our digital and marketing execution.
  • Helps identify and refine process efficiencies.

This role will regularly interact with:
  • Digital and business segment marketing clients and stakeholders (up to directors)
  • Web Operations producers and specialists
  • Web Site Experience Managers and UX designers
  • Web Content Strategists and SEO Manager
  • Digital platform developers
  • Marketing Automation specialists
  • Vendors and Contractors

About You

You're a good fit for the role if you have:

Education & Experience
  • 4-6 years project coordination experience (or equivalent) critical
  • 2-4 years experience in digital and web marketing
  • Experience in Agile project management, especially as a scrum master preferred
  • Degree (2 or 4 year) in Marketing, Technology or related field
  • Experience with online project management systems, especially Workfront a plus

Knowledge and Skills
  • Ability to work in a dynamic environment with onshore and offshore development teams.
  • Understand website production processes and how to communicate tasks and blockers.
  • Detail orientated, professionalism and resilience in a fast-paced environment.
  • Strong project management and organizational skills, with excellent attention to detail and knowledge of project management tracking systems.
  • Ability to delegate tasks, coach people, and motivate a team, with a strong "can do" attitude
  • Deadline and detail oriented with demonstrated ability to deliver on commitments.
  • Problem solving skills for standard, tactical project management activities.
  • Applicant should be self-motivated, extremely organized and have strong inter-personal and communications skills with a focus on technology as a tool for productivity.
  • Able to manage multiple projects simultaneously.
  • Solid verbal and written communication skills.
  • Strong persuasion and negotiation skills
  • Conflict resolution skills.
  • Ability to leverage and work effectively with diverse styles, skills and abilities and across cultures.
  • Ability to meet intense and changing deadlines, manage multiple projects, and balance shifting priorities.
  • High level of personal initiative, accountability, and follow-through.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
  • COVID-19 Response: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact


COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.
More Information on Thomson Reuters
Thomson Reuters operates in the Information Technology industry. The company is located in Eagan, MN, Ann ARbor, MI, New York, NY, Carrolton, TX and Culver City, CA. Thomson Reuters was founded in 2008. It has 40397 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 150 open jobs at Thomson Reuters, click here.
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