Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom is looking for a Program Manager for our Third Party Risk Management (TPRM) program to support the Head of TPRM in building out the program. This position will manage projects to align the program with regulatory/customer requirements and industry best practices as well as partner with stakeholders to drive process, policy, and technology changes to assess and manage third party risk.

Responsibilities

• Partner with key stakeholders on projects to develop and mature TPRM program

• Participate in the development, implementation, and maintenance of TPRM policy, processes, procedures and controls

• Plan, execute, and manage risk assessments in conjunction with subject matter experts (SMEs) for new and existing vendors based on risk

• Manage ongoing monitoring activities in conjunction with SMEs on existing vendors based on risk. Activities include: reassessments, cyber risk monitoring, financial assessments, insurance reviews, site visits

• Work with vendors to enforce Zoom security and risk standards for TPRM

• Track, follow-up, and address vendor issues/incidents with internal stakeholders and vendors

• Assist Legal in contract reviews of vendors to ensure that appropriate TPRM, security, and privacy clauses are included

• Assist with defining, collecting, and reporting on key metrics including KPIs for vendor risk management

• Assist with integration projects related to acquisitions

Requirements

• Minimum 7 years of relevant risk management and project management experience

• Understanding of various risks associated with third parties such as: information security/cyber risk, privacy risk, operational risk, physical security risk, business resilience risk, financial risk, reputational risk, regulatory risk, compliance risk

• Experience with governance, risk management, and compliance frameworks

• Ability to build cross-functional partnerships and develop strong stakeholder relationships

• Motivated and proactive professional with ability to solve complex problems

• Strong verbal and written communication skills

• Education: Bachelor's degree in Information Systems, Risk Management, or related field

Preferred Qualifications

• Industry certifications such as CTPRP, C3PRMP, CRISC, CISM, CISA

• Experience working in TPRM, cyber risk, enterprise risk, security, audit, or consulting

• Experience with acquisitions and related integration projects

• Experience with TPRM and continuous monitoring tools

• Experience in technology industry

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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