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Who We Are
You will be part of the CX Demand Generation & Revenue organization, responsible for increasing services revenue and attach rates by proactively running targeting campaigns, sales programs, and interfacing with our Sales teams. We value teamwork, relationships, transparency, scalable programs and flawless execution.
What you'll do
The Telemetry Adoption Program Manager will play a critical role in our Telemetry Activation and Services Adoption team. You will join an innovative and energetic team of customer success professionals and will help drive the strategic direction of the team to align to organizational priorities. You will interface closely with executive leadership and internal stakeholders in the Field to drive results. This role requires a strong passion for scalability, program management, sales, customers and innovation.
Key Responsibilities will include, but not be limited to:
  • Manage Strategy and Planning Program
  • Partner with Vendor Managed Service
  • Track and refine Readouts of KPIs and Delivery
  • Direct and drive an industry and company leading program around vendor selection, monitoring, and evaluation
  • Ensure timely delivery of SLAs
  • Program lead multiple Services Adoption Programs across several vendors
Who You Are
To be successful you'll have experience in service delivery, a strong foundational knowledge of Cisco's technology and the ability to consult with our sales teams and customers to evaluate and discuss customer requirements.
Required Skills:
  • You've achieved 4-8 years of experience in service delivery, sales, or consulting with a strong track record of progressive experience and responsibility.
  • Familiarity with go-to-market principles; some experience in product management, marketing, customer success, or operations/finance will be helpful
  • Strong enterprise IT experience is highly desired.
  • Knowledge of Cisco products & services a plus.
  • Cross-functional experience across multiple roles like sales, strategy, business development, partnerships/alliances, consulting, project management, and services delivery
  • Acumen in business, change management, and analytical capabilities with a passion for technology
  • Problem solver who can quickly prioritize and implement action plans
  • Strong written & verbal communication skills
  • Ability to work effectively with Cisco senior leadership
  • Ability to influence others and enlist their help on a variety of constantly evolving priorities
  • Desire to continually learn and improve approaches and methodologies
  • Comfortable under pressure in fast-paced and exciting environments
  • Highly productive collaborating remotely with others; ability to be flexible working with peers across multiple timezones
  • Positive, team-oriented attitude
  • Expertise with Excel, Tableau, SFDC reporting, etc.
  • Bachelor's degree required, MBA a plus
Who You'll Work With
  • Global CX Leadership - to stay aligned to the global program
  • Regional CX Leadership, Regional Sales Leaders - to support profitable revenue growth through customer intimacy
  • Compass - as a great next step to demonstrate value to our sellers and customers and preparing use cases for upselling into BCS and Success Tracks
  • One IB - to develop a consolidated motion for our sellers that enables them to understand the install base landscape, the network insights that come from it and how we can propose solutions to our customers (with commercials through our partners)
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.
More Information on Cisco
Cisco operates in the Cloud industry. The company is located in San Jose, CA, Irvine, CA, San Antonio, TX, Richardson, TX, Overland Park, KS, Bloomington, MN, Chicago, IL, Chicago, IL, Franklin, TN, St. Petersburg, FL, Charlotte, NC, Derndon, VA, Morrisville, NC, Morrisville, NC, Pittsburgh, PA and Boxborough, MA. Cisco was founded in 1984. It has 77500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 113 open jobs at Cisco, click here.
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