Must have contact center experience
Zoom is seeking a Technical Project Manager for the Professional Services Organization. The Technical Project Manager will be managing the designing and deployment of Zoom Phone and Contact Center solutions.
Responsibilities:

• Participate in Zoom Phone and Cloud Contact center deployment projects by gathering requirements and designing and deploying solutions
• Determine the impact of known and anticipated business needs by reviewing system configurations in use. Research, evaluate, design, and propose solutions to meet business needs following best practices
• Manage the execution of the project plan including deliverables, timeline, scope, schedule and billing while regularly communicating project status
• Migrate customers from different voice and video solutions to the Zoom and 3rd party solutions
• Maintain internal process tracking updates including scheduling, documentation, porting and billing in accordance with the deployment project
• Exchange information, verbally and in writing, clearly, accurately, reliably, and timely
• Document best practices and create deployment and support playbook

Requirements:

• Requires a Bachelor's degree in CS, MIS, or its equivalent and at least 10+ years of experience designing and implementing Voice/Video & Contact Center solutions. Experience deploying Zoom Phone a plus
• Strong experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support
• Experience with migrations to Cloud Voice & Cloud Contact Center solutions strongly preferred
• Knowledgeable of deployments for SBCs, trunks, gateways
• Knowledgeable of VoIP and SIP protocols
• Strong background and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc..)
• Strong background and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.)
• Strong Networking Experience and a good understanding of network requirements for Voice and Video deployments
• Ability to Travel

Desired Skills & Experience:

• Experience integrating other Contact Center and Collaboration products and solutions (CRM, etc.)
• Voice, Video, A/V, or Collaboration Certifications

Colorado Salary Range or On Target Earnings:
Minimum:
$82,350.00 USD
Maximum :
$160,560.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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