Technical Project Manager at Pearson (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Summary:

T he Technical Project Manager (TPM) is responsible for managing technology projects using a variety of technology platforms. Operational excellence, market leadership, and innovation are our leading principles when delivering our programs.

The Technical Project Manager ensures effective and efficient delivery of the technical components of an assessment program. The tasks associated with this technology delivery scope are grouped into two categories: 1) general project management and; 2) technology project execution. The following is an overview of the specific activities within each category and a quantification of average time spent by staff across each category.

LOCATION: REMOTE - US

Responsibilities:

General Project Management

The following tasks are performed regularly by the TPM and though the scope and level of complexity vary based on the program or project, the fundamental tasks remain consistent.
  • Schedule development and management - Create the plan and schedule for technology tasks related to a given project (KeyedIn). These tasks are mapped to the master schedule maintained by Sales and Contract Management (SCM) and are aligned to one or more critical milestones. The TPM will work with internal Assessment Technology Engineering (ATE) functional teams, Sales and Contract Management and other functional areas to baseline a project schedule that is mutually agreed upon and meets on time customer deliverables.
  • Project management - lead regular project status meetings and work with internal ATE project resources including, Delivery Business Analysts, Data Analysts, Operational Processing Leads, and testers to monitor day to day progress of schedule activities, mitigates schedule misses with teams and escalates to ATE leadership and/or SCM as appropriate.
  • Cost (hours) tracking and management - Monitoring and reporting of actual hours worked on a given project compared to annual plan, quarterly forecast, and monthly variance reports. Actions are taken based on reviews of this information with technology line managers, program technology managers on corrective actions or scope adjustments.
  • Risk and issue management - Identify and document risks to technology delivery and issues if and when a risk is realized. Formal entry of risks and issues is completed within Service Now and related project-specific risk registers.

Technology Project Execution

The following tasks are performed daily by the TPM and require in-depth knowledge of the software development lifecycle (SDLC), Pearson's assessment products, the enabling platforms (Jira, ServiceNow, AWS), and all technical requirements and related configurations.
  • Specify the detailed, lowest level tasks required to complete technology engineering and delivery work. Determine ownership and communicate these tasks to the appropriate technical staff or department manager. Monitor progress and reset project priorities as needed based on capacity constraints or other factors up and down stream.
  • Product development story management - Based on project requirements, determine the engineering stories required to for program deliverables, and enter into the appropriate instance of Jira. Track progress of engineering stories and resolve blocks and related inquiries from business analysts, developers, and testers.
  • Production incidents and defect resolution - Based on internal inputs or experiences in the field, enter defect details and related information into ServiceNow and partner with Incident Management and Operational Processing Lead to determine issue ownership and necessary resolution across Product Development, Program Delivery, Program Validation and Customer Data Quality teams. Ensure the defect(s) are prioritized appropriately within Incident Management and verify the resolution prior to approving the closing of one or more ServiceNow tickets.
  • Technology change management - Implement process changes and implement new/modified tools across the portfolio of programs and projects for which Assessment Technology is accountable, including: refined packaging & distribution inputs; modified data file inputs for report production and assembly; and changes to technology infrastructure and related allocations. Manage and track progress for routine migrations to production environments (e.g. configurations, testmaps)

Qualifications

Required Education and Skills

  • Bachelor's degree or equivalent required. PMP certification desired.
  • A minimum of two - five (2-5) years of experience in technology project management, or software development with lead or manager responsibilities preferred.
  • Two (2) years of experience in systems design and development desired.
  • Ability to understand, analyze, and communicate technical solutions, project issues, risks, and status is required.
  • Experience supporting customer facing, high-volume, mission critical projects/applications required.
  • Experience creating and managing schedule with MS Project, KeyedIn (or similar project tools) required.
  • Ability to control scope.

Other Requirements
  • Understanding of the Project Management Institute (PMI) framework
  • Demonstrated ability to effectively manage project commitments to achieve quality solutions.
  • Demonstrated ability to manage and lead project resources.
  • Proven ability to adhere to software project management best practices.
  • Demonstrated understanding of Software Development Life Cycle (SDLC)
  • Demonstrated excellent written and verbal communications skills.
  • Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity.
  • Ability to incorporate technical and business knowledge in the analysis of customer solutions.
  • Demonstrated ability to work productively with diverse teams.
  • Ability to break down information in a systematic and communicable manner.
  • You are highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity.
  • Aptitude to learn technology
  • You are respectful and influential; you have the ability to push back when needed and can approach work rationally.
  • Demonstrated ability to estimate, plan, and monitor labor hours.

Work Environment
  • Flexible and collaborative with occasional travel.

As required by theColorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $70-80k. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 5911

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More Information on Pearson
Pearson operates in the Edtech industry. The company is located in Chandler, AZ, Iowa City, IA, Minneapolis, MN, Tupelo, MS, Concord, NH, Hoboken, NJ, Albuquerque, NM and San Antonio, TX. Pearson was founded in 1871. It has 29811 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 97 open jobs at Pearson, click here.
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