Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Technical Program Manager (TPM) for the Global Sales Organization, you will advocate for remarkable business processes and technologies that drive hyper-efficiency and high performance output from our salespeople. You’ll use your technical expertise, superbe organization, and relationship management skills to program manage solutions across the Sales team and broader GTM organization.

Square’s TPMs manage the entire lifecycle of projects and programs, from project planning and kickoff, to execution and launch. They bring order to our teams (and stakeholders) by thinking scalably and openly collaborating with cross-functional project team members to design and improve processes and tools. They are comfortable working within both highly technical and less-technical disciplines to ensure that project inputs and requirements are transformed seamlessly into impactful results. We expect them to independently manage multiple complex projects simultaneously. This role will report into the Infrastructure and Operations team that sits within our Sales Strategy, Operations, Productivity organization.

You will:

• Confidently manage our largest cross-team technology initiatives. These will start with ambiguity, and include gathering inputs & requirements, defining milestones and success criteria, allocating resources and ensuring a successful delivery.

• Lead projects that involve implementing new GTM systems and/or optimizing existing systems to fit the current and future needs of our business.

• Coordinate project work across all delivery disciplines and is able to communicate business rules to technical resources (System/Tooling Engineers, CRM Developers, Data Engineers).

• Understand and align multiple layers of defined dependencies and sequencing, working across disciplines to identify solutions when initial plans change. Proactively identifies and escalates risks before they become problems.

• Partner with key leaders and stakeholders across Sales, Engineering, Marketing, Finance, Business Systems, and Legal to roadmap future initiatives.

• Communicate and work with stakeholders across all levels to facilitate and influence prioritization and decision-making using data, research, past experience, and cross-team relationships.

• Participate in expansion of Square’s existing technical footprint to bring in new technologies, build and and respond to RFPs and deliver Statements of Work (SOW)

• Promote project management best practices and train others on PM processes and tools across teams.

• Support the development of internal processes and documentation to facilitate knowledge sharing.

Qualifications

You have:

• 5-8 years of experience in one or combination of the following: Technical program management role leading & supporting complex projects for Sales/ Marketing/ Partnerships business functions; Business/Sales Operations role; or management consulting with significant technology industry experience.

• Solid understanding of Sales systems and tools. This includes hands-on experience with Salesforce and native features such as CPQ. Experience working with related tools including Salesloft, Marketo, Drift and awareness of how they support business operations.

• SQL experience preferred.

• Experience leading complex go-to-market projects/programs in a B2B SaaS organization.

• Proven experience in supporting projects for Sales and/or Marketing business functions.

• Understanding of full prospect lifecycle from top of funnel, to handoff to Sales, and a solid understanding of the Sales funnel.

• Demonstrated experience in all phases of a project lifecycle, including identification of the business problem, development of business cases and project plans, and project management and closeout.

• Adaptable self-starter who is skilled at creating structure in fast-paced, ambiguous environments.

• Able to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.

• Strong logical and analytical problem-solving skills; rigorous approach to project/program management to deliver enterprise-level projects.

• Able to team effectively with others and build relationships at all levels, both within the team and with stakeholders.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.