Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
Responsible for managing complex projects through entire project lifecycle (inception, design, development, integration and test, trial and deployment). Act as a liaison with appropriate company personnel and vendors to ensure project compliance to standards, coordinate multiple complex high priority tasks. Assure feature and functionality and performance metrics requirements are defined. Initiate, facilitate and monitor specific inter/intra-departmental project progress and performance to assure quality and on time delivery. Ensure milestone dates are met. Monitor risks during various stages of the project and escalate issues to the appropriate level of management. Maintain project status reports on projects. Create and manage contingency plans for projects. Estimate and manage budgets. Evaluate impact change request against communicated timelines. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Comcast's Residential Services Architecture organization works as an overarching partner to all of the Residential Services' Domains supporting the back-office for Comcast's residential product suite. In coordination with Stakeholders, TPO and Group/Domain Architects, this team performs Early Engagement Architecture for select projects and initiatives. The team also works proactively and collaboratively with the Domain Architects to define an overall architectural blueprint/roadmap for residential platforms.

Core Responsibilities

• Drive and coordinate Architecture Community activities within Residential Services.
• Facilitate tech talks, focus groups, and summits for the Residential Services organization.
• Manage the Residential Architecture team portal, drive adoption, maintenance, and ensure it reflects the team's initiatives.
• Participate in facilitation of team meetings, agendas, creation of status reports, and preparation of executive presentations to communicate Architecture accomplishments, challenges, opportunities, and recommended courses of action.
• Manage communications (internal/external) for the Residential Architecture team.
• Collaboration and coordination of Architecture initiatives with Technical Product Owners, Strategic Planning & Domains.
• Facilitate quarterly planning and goals within Residential Architecture.
• Assist and support with special projects within the team.
• Proactively drive a "Team One" culture within Residential Architecture.
• Demonstrates excellent program management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.
• Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
• Create and track end to end project plan in conjunction with the lead engineer.
• Track tasks and milestones across all parties, including vendors.
• Coordinate, manage and drive test organization activities.
• Facilitate bug triage, manage bug lists across vendors, track issue resolution with lead engineer.
• Coordinate change request generation and tracking.
• Make project scheduling decisions in conjunction with the lead engineer or facilitate conversations necessary for decision making.
• Report on project's progress as required by product engineering management.
• Identify and manage critical path and risk areas and create risk response and mitigation plans.
• Report weekly (or as necessary) on any risks/issues.
• Escalate issues as required to unblock open issues.
• Work with other project managers to track and manage inter-project dependencies.
• Project spend rates based on the budgets.
• Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area.
• Mentor junior level project managers on the team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedule(s) and overtime as vital.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights!
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth!
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
• This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.