Technical Program Manager at Uber

| San Francisco, CA
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About the Role
With over 20,000 employees globally, Uber is bolstered by a network of tools and services to improve efficiency, business operations, sustainability, and corporate infrastructure. The Information Technology engineering team makes Uber a better place to work.
The Team
IT Engineering's TPM team manages cross functional initiatives that range from global IT infrastructure expansion, rolling out enterprise and business applications that redefine the way work gets done within Uber to support the existing and emerging business lines.
As a TPM in Uber's IT Engineering team, you will own and drive Uber's ServiceNow cross functional program to deliver an outstanding employee self-service experience and help mature our service management process. We are seeking an experienced and passionate TPM who will work cross-functionally to ensure delivery of the right technical solution to address the business need. You will break down complex problems into steps that drive feature delivery at Uber speed. As the TPM, you will ensure the delivery of architectural improvements, systems integrations and new features roll outs across ServiceNow ITSM, HRSD, ITAM, ITOM and SAM products.
A successful candidate is the stabilizing and negotiating hand that ensures the teams are operating with alignment and maintaining an ongoing dialogue with key stakeholders across HR, IT, Engineering Security, Finance tech and other relevant functions.
What the Candidate Will Need / Bonus Points
What the Candidate Will Do:
• Lead complex and large scale cross-team, multi-functional initiatives. Work with engineering managers and engineers to estimate work efforts, define breakthroughs and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders.• Drive crucial conversations with senior leaders across the organization to prioritize delivery based on strategic business case and measurable benefits• Engage and collaborate with all product management, platform engineering team, engineering security, finance and business stakeholders benefited by the program• Handle engagements of 3rd party consultants to help implement, support and configure ServiceNow platform on an ongoing basis• Handle ServiceNow platform upgrade, feature releases, acceptance testing and facilitate organizational change management efforts• Resource Management - Work with the project team and engineering manager to define the projects' cross functional technical and non-technical resources. Monitor allocation and capacity.
Basic Qualifications:
• 7+ years of experience working with stakeholders in a consultative manner to solve business problems using technology and data-driven techniques• Minimum of 5 years experience as a program / project manager or engineering manager in managing ServiceNow platform implementations• 3+ years of experience in Agile Methodology (SAFe, Scrum, Kanban)• Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships.• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization• Solid technical aptitude and an ability to understand technical designs, challenges and risks. Engineers enjoy working closely with you.• Analytical and truth seeking. Ability to understand complex concepts and make reasoned decisions objectively with a passion for data driven decisions• Strong organizational skills to balance many tasks without losing sight of the highest priority items.• Exposure to ServiceNow Service Catalog Workflows, SAM, Portal Implementations and CMDB• Experience with ITSM and ITIL concepts and framework, providing expertise to guide ITSM and ITIL implementations
Preferred Qualifications:
• Experience with ServiceNow platform administration and license lifecycle management (Optional)• Global scale serviceNow solution roll out experience in a consulting organization or a large global enterprise
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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