About the Role
With over 20,000 employees globally, Uber is bolstered by a network of tools and services to improve efficiency, business operations, sustainability, and corporate infrastructure. The Information Technology engineering team makes Uber a better place to work.
The Team
IT Engineering's TPM team manages cross functional initiatives that range from global IT infrastructure expansion, rolling out enterprise and business applications that redefine the way work gets done within Uber to support the existing and emerging business lines.
As a TPM in Uber's IT Engineering team, you will own and drive Uber's ServiceNow cross functional program to deliver an outstanding employee self-service experience and help mature our service management process. We are seeking an experienced and passionate TPM who will work cross-functionally to ensure delivery of the right technical solution to address the business need. You will break down complex problems into steps that drive feature delivery at Uber speed. As the TPM, you will ensure the delivery of architectural improvements, systems integrations and new features roll outs across ServiceNow ITSM, HRSD, ITAM, ITOM and SAM products.
A successful candidate is the stabilizing and negotiating hand that ensures the teams are operating with alignment and maintaining an ongoing dialogue with key stakeholders across HR, IT, Engineering Security, Finance tech and other relevant functions.
What the Candidate Will Need / Bonus Points
What the Candidate Will Do:
• Lead complex and large scale cross-team, multi-functional initiatives. Work with engineering managers and engineers to estimate work efforts, define breakthroughs and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders.• Drive crucial conversations with senior leaders across the organization to prioritize delivery based on strategic business case and measurable benefits• Engage and collaborate with all product management, platform engineering team, engineering security, finance and business stakeholders benefited by the program• Handle engagements of 3rd party consultants to help implement, support and configure ServiceNow platform on an ongoing basis• Handle ServiceNow platform upgrade, feature releases, acceptance testing and facilitate organizational change management efforts• Resource Management - Work with the project team and engineering manager to define the projects' cross functional technical and non-technical resources. Monitor allocation and capacity.
Basic Qualifications:
• 7+ years of experience working with stakeholders in a consultative manner to solve business problems using technology and data-driven techniques• Minimum of 5 years experience as a program / project manager or engineering manager in managing ServiceNow platform implementations• 3+ years of experience in Agile Methodology (SAFe, Scrum, Kanban)• Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships.• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization• Solid technical aptitude and an ability to understand technical designs, challenges and risks. Engineers enjoy working closely with you.• Analytical and truth seeking. Ability to understand complex concepts and make reasoned decisions objectively with a passion for data driven decisions• Strong organizational skills to balance many tasks without losing sight of the highest priority items.• Exposure to ServiceNow Service Catalog Workflows, SAM, Portal Implementations and CMDB• Experience with ITSM and ITIL concepts and framework, providing expertise to guide ITSM and ITIL implementations
Preferred Qualifications:
• Experience with ServiceNow platform administration and license lifecycle management (Optional)• Global scale serviceNow solution roll out experience in a consulting organization or a large global enterprise
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.