Squarespace
New York City, NY

Technical Program Manager, Product & Platform Engineering at Squarespace

| New York City, NY
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The Gig

At Squarespace, we help millions to build a brand and transact with their customers in an impactful and beautiful online presence. They do this by using our growing suite of software products (websites, online stores, marketing tools, and more). Technical Program Managers (TPMs) contribute to that mission by making shipping software easier and more predictable.


We are looking for several TPMs to help these groups deliver results:

  • Presence. Build products that help Squarespace customers bring their brands to life—from registering domains to creating and publishing websites using our desktop and mobile CMS platform. Level: Senior TPM
  • Commerce. Build the best platform to start a stand out e-commerce brand and grow it. Level: Senior TPM
  • Customer Operations. Build products that enable our award-winning CustOps team to support our millions of customers to achieve their goals with Squarespace. Level: Senior TPM

These are individual contributor roles and report to TPM Managers for Product and Platform. TPM is part of the Engineering department. These roles are based in New York but eligible for certain remote locations.

Bachelor's degree in relevant field or equivalent experience required.

TPMs oversee:

  • Dependency discovery during planning
  • Establishing clear escalation paths
  • Creating clear and helpful plans for delivery
  • Risk management and impediment removal throughout delivery
  • Communication and coordination throughout delivery
  • Coaching teams on delivery processes & tooling; temporarily facilitate agile processes, if needed

You will join a growing, talented team of TPMs who:

  • Understand the customer and business problems they’re trying to solve
  • Make it easier for teams to create solutions to these problems
  • Manage risks and remove (or escalate) impediments to their success
  • Enlist support from peers, leadership, and other disciplines judiciously
  • Acquire relevant functional, domain, and technical knowledge to perform their roles
  • Receive feedback graciously and turn it into concrete improvements
  • Pivot to support the needs of Squarespace
  • Be an ambassador for the TPM team
  • Guide their career development at Squarespace and beyond
  • Foster an equitable and inclusive culture

In your first three months, you will:

  • Build relationships with other TPMs, your partners in Product, Engineering & Design, leadership, and stakeholders through 1:1s and meetings
  • Learn about the customer and business problems you’ll help solve and the products & technologies you’ll be working with
  • Understand the delivery challenges facing your teams and partners today, so you can begin to improve them
  • Begin drafting your career development plan with your manager
  • Begin contributing to Squarespace culture in ways meaningful to you, e.g. Employee Resource Groups, planning or attending team events, joining affinity channels, and more.

Working as a TPM at Squarespace

TPMs at Squarespace make shipping software easier and more predictable by driving for transparency and clear communication, working collaboratively, being radically candid, and leaving our ego at the door. We treat processes and tools not as an end, but as the means to reach business goals and empower our customers. We lift each other up and provide equal opportunities for growth.

About Squarespace

Squarespace is the all-in-one platform with everything to sell anything, providing customers in approximately 200 countries and territories with all the tools they need to sell physical products, digital content, classes, appointments, reservations and more. Powered by best-in-class design for a consistent brand experience across all touchpoints, our suite of fully integrated products enables anyone to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California, and Chicago, Illinois.

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Fertility and adoption benefits
  • Retirement benefits with employer match
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave 
  • Equity plan for all employees 
  • Pre-tax commuter benefits
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Employee Resource Groups across locations 
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

*Thank you to our friends at Awaken for inspiring the structure of this job description.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • KafkaDatabases
    • PrestoDatabases
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What are Squarespace Perks + Benefits

Squarespace Benefits Overview

We take care of our employees in more ways than one. We offer competitive medical, dental, and vision for our employees and their dependents. We also offer up to 20 weeks of paid family leave (includes parental), daily gourmet lunches, and seasonal wellness programming, including meditation, yoga, and nutritionist sessions at the office. And so many snacks.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of Squarespace

What does your typical day look like?

My days are usually split between weekly one-on-ones with my team and pockets of time where I can focus on what I need to get done for the week. The dedicated time to speak one on one with my team is the best place for me to hear about their wins, understand and coach them through their challenges, and help them move forward.

Trish

Technical Program Manager

How has your career grown since starting at the company?

I first stepped into Squarespace as an intern, and it’s been a crash course in all things advertising and design since then. I’ve worked on some cool projects, from developing a microsite built to celebrate our awesome customers called Makers & Dreamers to creating content for our product that tons of users will come across.

Gina

Art Director

What is your vision for the company?

My role is to lead the creation of a shared vision, strategy, and plan toward the development of a learning culture at Squarespace. We envision Squarespace becoming a place where people come to not just do their career’s best work, but also as a place where they learn and grow in unimaginable ways.

Jason

Director of Learning & Development

What does your typical day look like?

I’ve been measuring my time in weeks since I can’t make much progress in a single day. I am responsible for guiding my team in the right direction and am accountable for delivering high-quality projects on time. Monday is a meeting-free day. I use it to plan my week, focus on long-term planning, dig into problems and work on important tasks.

Aldo

Engineering Manager

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