Technical Program Manager - Mobile Apps at Nordstrom
Job DescriptionA Technical Program Manager is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. The Technical Program Manager partners with internal stakeholders to develop, design, build and launch technology solutions. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
The Nordstrom Mobile Apps team is seeking a Technical Program Manager to join our team. Our team designs, develops and deploys full line mobile app and services on iOS and Android platforms. Our best customers shop on the mobile app and we are growing at 20% year over year. The program manager will work closely with the engineering team to provide guidance and structure to engineering squads to drive efficient delivery. This Technical Program Manager is seen as a leader of the squad who will be working closely to help align and drive sprints for epic development. A day to day for this role is to engage with cross-functional teams to identify constraints, dependencies, risks/issues, and to deliver software features. Assess high level technical feasibility and estimates for bodies or work to the team. This is an exciting role to help build customer facing features.
A day in the life…
Ability to manage multiple epics that interact with various teams, microservices and engineers to help drive delivery
Understands end to end capability and applies engineering lifecycle knowledge to feature design, story creation, triage, schedule and performance standards
Lead, influence and deliver squad deliverables and scope
Uses customer lens to create data measurements to quantify measures for success and recognizes gaps in technical and operational KPI’s
Working across the Nordstrom technology organization to integrate with services that power our industry-leading ecommerce experience.
Collaborating with our product managers and engineers to deliver value add to our customers
Leading on-call incidents and using telemetry to diagnose issues and involve the right partner teams.
You own this if you have…
A 4-year degree in related field preferred or equivalent experience
1+ years of Program Management experience
1+ years of demonstrated successful program delivery
Experience managing stakeholder relationships
An entrepreneurial mindset, using technology to drive key business metrics
Experience with lean software development and A/B experimentation
Passion to learn about technology and the mobile space
How we work
With others. We have remote pairing tools where engineers often work together, as well as virtual collaboration tools for building out architecture solutions.
With transparency. We encourage open dialog and discourse. We don’t encourage silos.
With agility. We don’t believe in following a process for process’s sake. We ship frequently and focus on delivering incremental value.
With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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