See yourself at Twilio

Join the team as our next Technical Program Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences. We send over 3 billion emails on behalf of our customers on a daily basis.  We seek an inspired and technical individual to join our email channel Technical Program Management team.  As a Technical Program Manager, you will lead programs and projects that develop and evolve systems and features that impact millions of users and their customers. If you are excited about leading programs and projects whose mission is to provide a delightful and trusted user experience at scale, you may be a fantastic fit.

Responsibilities

In this role, you’ll:

• Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion
• Drive towards continuous improvement through analyzing data and inspecting & adapting practices to work with agile teams to improve project delivery
• Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
• Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
• Demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3-5 years experience in technical program management, project management, or operational role.
• BA/BS degree in computer science or similar degree
• A true servant-leader, there to help the teams do their best work
• Experience leading and managing the successful delivery of high impact and highly cross-functional integrations & platform program initiatives
• Ability to handle multiple competing priorities in a fast-paced environment

Desired:

• Certification in Project Managemen or relevant discipline
• Experience in Agile Program Management
• Experience in establishing and driving the adoption of program frameworks, tools, and best practices

Location 

This role will be fully remote

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $87,360 - $137,280.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.