LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

 You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

• Manage a medium to large-scale program for a critical voice business initiatives (5-10+ vertical tracks, multiple stakeholders, multiple partners)
• Interact with internal, external and executive stakeholders often requiring judgement and organizational sensitivity
• Develop in-depth technical knowledge of architecture, systems design, infrastructure needs, and component design to support subsequent efforts with similar requirements
• Work collaboratively and globally with cross-functional peers and senior leaders/stakeholders for program issues and drive risk and mitigation plans
• Drive the continuous improvement and evolution of processes, methodologies, and tools within the organization
• Challenge organizational processes that do not contribute to value delivery, and illustrate better process alternatives
• Produce high level timelines and estimates for decision making and detailed project and program Gant charts to manage projects to completion.
• Create and consolidate program timeline and communicating overall program health in a way that all levels of the organization can consume
• Ensure each team understands the overall objectives and timeline, and how their deliverables impact the overall program
• Work collaboratively and globally with cross-functional peers and senior leaders/stakeholders for program issues and drive mitigation plans
• Establishes and implements processes which foster team collaboration, the exchange of diverse ideas and transparency at the organizational level
• Conduct change management meetings to ensure changes to scope and requirements are known, captured and escalated appropriately for impact and decision making related to all of the changes.
• Captures requisite knowledge, in the form of best practices, how to guides and similar to accelerate continuous improvement
• Lead project planning sessions on requirements scoping, timelines, resources and dependencies
• Conduct weekly meetings on issues, statuses and action items

Your qualifications are: 

• Bachelor degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience
• 5+ years experience in full lifecycle program/project management
• 5+ years of experience in managing complex projects with cross functional teams 
• 5+ years of experience in coordinating release schedules and delivering technological implementations
• Excellent written, verbal presentation, communication and organizational skills, and the ability to interface with all levels within the organization
• Experience using multiple development approaches (Agile, Kanban ideal)
• Comfortable presenting to and persuading at the Director and Vice President level
• Ability to multitask and manage various project elements simultaneously
• Experience with change management and conflict resolution
• Ability to raise difficult issues/risks and drive for decisions/action/resolutions
• Effective time management skills
• Effective in documenting flows, designs, processes and architectural diagrams
• Detailed and analytically oriented with a demonstrated ability to self-motivate and follow-through on projects

Preferred Qualifications: 

• Master’s degree in Computer Science, Information Systems, or related field
• Strong business acumen supporting business operations in technology companies and/or retail
• Agile tools (JIRA, Rally, etc)
• Strong solution analysis experience in a global environment with distributed teams
• PMP Certification, CSM or equivalent nice to have
• Experience with Telephony systems and/or CRMs
• Comfortable in working in a fast paced, highly collaborative, dynamic work environment
• Big-picture thinking (vision), while constantly keeping an eye on execution of the vision
• Some soft skills: Customer focused mindset, Problem-solving is in your DNA, Creative, out of the box thinker and Curious by nature

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.