Job Description
When you join Nordstrom, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!
The job
At Nordstrom, we're building the future of retail, enabled through technology. We have a strong culture of being curious and collaborating. The Nordstrom Mobile Apps team is seeking a Senior Technical Program Manager with to join our team. The Nordstrom mobile apps are Nordstrom's fastest-growing ecommerce platform. Our mission is to provide the same legendary level of service and experience customers know from our stores on our mobile platforms.
Senior Technical Program Manager is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. Nordstrom help create an inspiring workplace where talented people are empowered to drive amazing customer experiences and business results. They are able to identify unaddressed issues, work on solutions or find the appropriate owner to ensure only high-quality deliverables are released. Success is measured in terms of A/B testing, new capabilities, and benefit delivery. The Senior Program Manager partners with internal stakeholders to develop, design, build and launch technology solutions, and are responsible for end-to-end quality of what is released. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
A day in the life...

• Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams
• Lead, influence and deliver squad deliverables and scope
• Help innovate and drive process improvements
• Apply experience as well as technical, functional and customer expertise to define the technical components of a multi-year capability roadmap
• Working across the Nordstrom technology organization to integrate with services that power our industry-leading ecommerce experience.
• Collaborating with our product managers and engineers to deliver value add to our customers
• Leading on-call incidents and using telemetry to diagnose issues and involve the right partner teams.

This is you if you have...

• A 4-year degree in related field preferred or equivalent experience
• 5+ years of Program Management experience
• 5+ years of demonstrated successful program delivery
• Experience managing stakeholder relationships
• An entrepreneurial mindset, using technology to drive key business metrics
• Experience with lean software development and A/B experimentation
• Passion to learn about technology and the mobile space

How we work

• With others. We have remote pairing tools where engineers often work together, as well as virtual collaboration tools for building out architecture solutions.
• With transparency. We encourage open dialog and discourse. We don't encourage silos.
• With agility. We don't believe in following a process for process's sake. We ship frequently and focus on delivering incremental value.
• With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
• With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

• Lunch and learns
• Tech all-hands meetings
• Hackathons
• Nordstrom discount
• Flexible work environment
• Social environment with regular virtual team gatherings

We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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