SVP / Business & Travel Shared Services Global Program Manager (Dallas, TX)

| Dallas-Fort Worth, TX
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Project Development:
  • Take conceptual projects that have been approved and develop a plan of action that outlines the starting point, the end point and the steps and levels required to achieve the goal of completion.
  • Communicate plan to program sponsors, stakeholders and those who will be performing designated tasks.
  • Develop and enhance projects that will innovate and transform these products and take them to the next level. Provide leadership and be the single point of contract for the projects being led.
  • Facilitate product update meetings with the product group/regional leaders on a regular basis and other interested parties on a scheduled basis.

Business Process Development:
  • Work with department leads to analyze existing processes, identify opportunities for improvement and propose phasing strategies to efficiently implement projects.
  • Facilitate the negotiation of requirements amongst multiple stakeholders.
  • Collaborate with the product leads to create, analyze, and validate detailed functional specifications and to provide process design solutions and changes.
  • Develop detailed documentation (process current-state and future-state flow charts, decision tables, user stories, business requirements documents) to aid in the development and refinement of new processes.
  • Provide input and support to business during implementation phase, including carrying out new process testing and/or supporting or conducting employee training.
  • Qualify and quantify savings, including quality and efficiency gains, to assist in prioritization of projects.
  • Serve as frontline support in troubleshooting process and systems issues post-launch.

Project Management:
  • Manage product project pipeline and book of work.
  • Serves as an adviser on process improvement work efforts during project delivery and liaison with project managers.
  • Provide project status updates in both verbal and written format.
  • Assist the development of detailed project timelines.
  • Update project tracking & reporting tools.
  • Troubleshoot foreseen and unforeseen issues.

  • Work in conjunction with Citi Resource Management Office on any RFP or tenders related to the project.
  • Work with Citi technology to determine what systems and infrastructure are required to support the product.
  • Identify and garner support from operational teams that can help support and endorse the program including executive leadership.
  • Manage the contract parameters and SLA's of vendors chosen to develop, support or enhance the project.
  • Work with internal and external resources to effectively manage the program and influence results.
  • Maintain the timeline and budget for rollout/implementation
  • Manage strategies, selection of partners and coordinate proof of concept or pilot programs.
  • Identify and monitor end-user and business requirements.
  • Analyze and report business issues, interruptions, program updates to senior business leaders.
  • Ensure performance selected software, systems and equipment used in the project.
  • Facilitate the development of training programs related to the projects.
  • Be the best in class and measure yourself against your peers in like industries. Level set where Citi is against its competitors as it relates to the project initiatives.

Communication & Relationship Building:
  • Encourage communication within product community; co-ordination of cross-functional and multi regional/country projects/programs
  • Work and meet periodically with key senior management at regional / local sites to level set program initiatives, milestones and target dates.
  • Manage expectations and projected outcomes proactively
  • Leverage best practices among the regions by stimulating discussion on issues that impact the region

  • 10 + years of relevant experience
  • Works with minimal guidance from manager to deliver on medium to high complexity projects:
  • Quickly develops a detailed understanding of the data, processes and systems utilized by the business area.
  • Consolidates input from business and stakeholders
  • Works with team members to negotiate project timeline and scope to make best use of resources
  • Overcomes challenges to move projects forward
  • Efficiently manages multiple projects with competing deadlines
  • Demonstrates effective analysis and excellent verbal and written communication skills:
  • Compilation and mining of data to inform business process flow decisions
  • Documents complex business processes
  • Demonstrates outstanding written and verbal communication skills
  • Delivers well-organized, informative presentations and requirements documents
  • Excellent team player, demonstrating strong interpersonal and collaborative skills
  • Bachelors Degree or equivalent experience.
  • 4-6 years experience in program management or product development
  • Experience with complex process improvement and re-engineering initiatives.
  • Ability to lead a cross-functional team with differing backgrounds
  • Demonstrated ability to build strategic partnerships across organizations
  • Exceptional time management, prioritization, organizational skills as well as attention to detail, analytical and problem solving skills
  • Travel expected 20%. Utilize collaborative tools to reduce travel

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1039 open jobs at Citi, click here.
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