Description

Our Program Management team is expanding! The Program Manager will be a member of the program management team. The position's primary responsibilities consist of consulting our customers (Buying Organization/Retailers) on the onboarding of their trading partner community using best practices and real time data and analysis to maximize results. This role will act as a liaison between the Buying Organization and their trading partner community, coordinating the buying organization messaging and escalation strategy/execution. This is a unique opportunity to have a significant impact within a rapidly growing company. The successful candidate will have strong customer management, consulting, analytical and communication skills, with a thirst for results. Working as part of a larger account team, the Program Manager is considered an internal expert on driving commitment rates for external customer acquisition programs.
Does this sound like you?

• Ability to work in a fast paced/growth driven environment with a high level of organization and efficiency.
• Curiosity and initiative drive you to continually learn and grow personally and professionally.
• You're action oriented. You have a strong sense of urgency and tend to jump in and figure things out.
• You enjoy engaging with customers and supporting them throughout the customer journey.
• You're a team player. You embrace collaboration and teamwork and understand that no individual or group can do it all.

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don't just grow here, they're made here.
Day to Day

Essential Responsibilities / Duties

• Maintain necessary alignment with the retailer's outreach project team to execute on an agreed messaging plan, execution strategy, and escalation management
• Appropriately set expectations and enforce best practices with our retailers on their outreach project plan and convey how their actions may affect their results
• Act as an encouraging and empathetic resource for the retailer while pushing them to be appropriately uncomfortable where needed
• Coordinate with a retailer to accurately represent the individual status and needs of the list of vendors provided to SPS Commerce
• Analyze vendor community data and feedback to customize a retailer's initial strategy as well as pivot as needed based on continued learnings
• Collaborate with internal account team and leadership to ensure the retailer is following best practices while escalating appropriately where necessary
• Use messaging, corresponding tools, training and collective team knowledge to maximize the commitment and ultimately adoption with each retailer
• Act as the "retailer expert" for the Community Sales team as they work directly with a retailer's vendors to effectively be a liaison for the retailer
• Develop and execute training curriculum for sales staff to effectively represent our buying organizations goals and strategies during a trading partner outreach

Required Skills

• Bachelor's degree or equivalent combination of education and experience, AND 3-5 years of relevant experience managing projects
• Ability to communicate effectively at an executive level
• Exceptional verbal and written communications skills both in an individual and group setting

• Strong project management and organizational skills with an eye for detail
• Experience facilitating communications and problem resolution (both with external and internal personnel)
• Ability to manage several projects and deadlines simultaneously
• Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
• Proven track record of creating results
• Accountability - ability to focus on projects to their completion and be responsible for outcomes
• Able to work independently as well as part of an account team
• Inherent aptitude for change and challenge of the status quo

Preferred Experience

• Experience in project management, account management, retail, B2B sales or consulting
• Experience with Salesforce

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

EOE including disability/ veteran